Luisana Rodríguez
Orlando,FL
Summary
Highly experienced Sales and Customer Service professional with exceptional listening, oral, and written communication skills. Comfortable interacting with individuals at all levels of an organization and the general public. Proven ability to establish and maintain effective relationships with customers and team members. Demonstrated aptitude for making independent decisions quickly and efficiently, minimizing escalations. Adept at finding innovative solutions to structure, develop, and ensure the seamless execution of both simple and complex projects.
Overview
23
23
years of professional experience
1
1
Certification
Work History
In House Marketing Executive
Hilton Grand Vacation
10.2023 - 03.2024
- Concierge Team responsible for welcoming hotel guest and Owners during their arrival, providing them with the highest level of personal concierge and customer services
- Book tours by pre-arrivals calls, post-arrival calls and during contact with guest at the lobby concierge, insurance participation to their presentations through being pre-gifted before presentation time.
Inbound Call Transfer Agent
Hilton Grand Vacation
02.2021 - 02.2022
- Received calls from the reservation department, offer vacation packages using the sales skills, to make the sale, get the payment, read the disclosures and terms of the packages, make the monthly goals.
- Optimized call scripts by incorporating persuasive language techniques for more impactful conversations with prospects.
- Contributed to a positive work environment through effective communication, teamwork, and proactive problem-solving initiatives.
Sales Executive
Orange Lake Resorts
05.2019 - 02.2020
- Answer potential owner questions regarding use of properties and location amenities; make recommendations of ownership options to facilitate the opportunity of sale
- Explain the features, advantages and benefits of the product and advocate the appropriate amount of points to accommodate the prospective owners and Owners current and future vacation needs
- Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings.
Marketing Coordinator
Marriott Vacation Club
03.2016 - 03.2019
- Answered general marketing department inquiries by email, phone, and mail.
- Invite and coordinate with Owners and renters presentation appointments with our teams in different countries in Latin America (Mexico, Peru, Colombia, Chile, Argentina, etc),
- Concierge Team responsible for welcoming hotel guest and Owners during their arrival, providing them with the highest level of personal concierge and customer services
- Book tours by pre-arrivals calls, post-arrival calls and during contact with guest at the lobby concierge, insurance participation to their presentations through being pre-gifted before presentation time
General Manager of Operations
Paris Hilton Accesories
01.2014 - 01.2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Paris Hilton Distribution
01.2014 - 01.2016
Sales Executive
Club Melia by Melia Hotels International
01.2011 - 01.2014
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Operations and Logistics Manager
Atlas Marine Caribbean, Inc.
01.2005 - 01.2009
- Market research, processing data base of potential customers, developing business strategy for introduction of service to the Dominican and foreign market.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Legal Administrative Assistant
Supreme Court of Venezuela
01.2001 - 01.2005
- Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
- Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
Education
Law Bachelor's Degree -
Saint Mary University
Caracas, Venezuela01.2005
French Language and Civilization Advanced Medium level -
Paris VI University (Université de La Sorbonne)
Paris, France01.2001
Skills
- Branding
- Sales Promotions
- Strong time management
- Presentations
- Customer Service-Oriented
- Campaign Planning
- Sales Support
- Marketing Plans
References
- Denise De LaPaz, (305) 206-7454
- Ingrid Castro, (770) 605-6469
- Jose Daniel Avila, (561) 8083381
- Indira Gamboa, (786) 2414849
Certification
- Real estate License
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Professional Working
Timeline
In House Marketing Executive
Hilton Grand Vacation
10.2023 - 03.2024
Inbound Call Transfer Agent
Hilton Grand Vacation
02.2021 - 02.2022
Sales Executive
Orange Lake Resorts
05.2019 - 02.2020
Marketing Coordinator
Marriott Vacation Club
03.2016 - 03.2019
General Manager of Operations
Paris Hilton Accesories
01.2014 - 01.2016
General Manager
Paris Hilton Distribution
01.2014 - 01.2016
Sales Executive
Club Melia by Melia Hotels International
01.2011 - 01.2014
Operations and Logistics Manager
Atlas Marine Caribbean, Inc.
01.2005 - 01.2009
Legal Administrative Assistant
Supreme Court of Venezuela
01.2001 - 01.2005
Law Bachelor's Degree -
Saint Mary University
French Language and Civilization Advanced Medium level -
Paris VI University (Université de La Sorbonne)
- Real estate License
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