Luis Andre Gutierrez
Santa Ana,CR
Summary
Experienced Customer Service Representative with 5+ years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
11
11
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
NEARLINX
01.2022 - Current
- Receive inbound calls and handle customer service inquiries
- Identify and evaluate customer needs to ensure satisfaction
- Develop strong relationships with customers through clear and friendly communication
- Provide accurate, valid, and complete information to customers
- Create and escalate cases to the appropriate team
- Train and prepare new employees
- Handle POTS calls and coordinate with the service provider.
CUSTOMER SERVICE REPRESENTATIVE
Service First
01.2023 - 10.2023
- Responsible for receiving inbound calls, payment process, provide support to customers regarding any inquiry regarding their accounts, answer general questions regarding secure and unsecured loans, browser settings and basic troubleshooting.
CUSTOMER SERVICE REPRESENTATIVE
PTS CRC COVID RESOURCE CENTER
01.2022 - 10.2022
- Responsible for providing exceptional customer service and effective solutions for covid-19 related inquiries at the crc covid resource center
- This includes providing accurate and up-to-date information about available resources, as well as providing emotional support and efficiently solving problems.
CUSTOMER SERVICE REPRESENTATIVE
VIKING CRUISES, TRAVEL AGENT
04.2019 - 07.2019
- Provided assistance and resolved inquiries for viking cruises.com customers, managing reservations, itinerary changes, providing
- DESTINATION ADVICE, AND ENSURING A SATISFACTORY TRAVEL EXPERIENCE.
SALESMAN
CAR RENTAL, NATIONAL RENT A CAR
08.2017 - 10.2018
- Managed the rental office, provided customer service, sold insurance and additional services, managed rental contracts, and resolved customer issues.
CUSTOMER SERVICE SUPPORT
MY BOOKIE
05.2017 - 02.2018
- Addressed customer needs through calls, chats, and emails, resolved conflicts, and monitored cases.
CUSTOMER SERVICE SUPPORT
HERITAGE
08.2014 - 10.2015
- Handled customer complaints with follow-up and decision-making for conflict resolution, provided information and assistance to customers, and ensured customer satisfaction.
CUSTOMER SERVICE SUPPORT
BETCRIS
08.2013 - 01.2014
- Developed communication skills, worked under pressure to meet customer needs, managed customer complaints and inquiries, and ensured customer satisfaction.
Education
Liceo De Santa Ana
2009
Skills
- Proficient in computer skills
- Effective working in team or alone and under stress
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Complaint Handling
- Problem Resolution
Languages
English
Full Professional
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Service First
01.2023 - 10.2023
CUSTOMER SERVICE REPRESENTATIVE
NEARLINX
01.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
PTS CRC COVID RESOURCE CENTER
01.2022 - 10.2022
CUSTOMER SERVICE REPRESENTATIVE
VIKING CRUISES, TRAVEL AGENT
04.2019 - 07.2019
SALESMAN
CAR RENTAL, NATIONAL RENT A CAR
08.2017 - 10.2018
CUSTOMER SERVICE SUPPORT
MY BOOKIE
05.2017 - 02.2018
CUSTOMER SERVICE SUPPORT
HERITAGE
08.2014 - 10.2015
CUSTOMER SERVICE SUPPORT
BETCRIS
08.2013 - 01.2014
Liceo De Santa Ana
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