Luis Angel Ortega-Perez
Guaynabo,PR
Summary
Talented Worker with great skills in relationship building, communication and mechanical maintenance. Accomplishes performance targets consistently and maintains clean, professional vehicle. Physically fit for challenging work.
Overview
4
4
years of professional experience
Work History
Mechanical Installer
Auto SPA
09.2023 - 01.2024
- Repair only one system or component on a vehicle, such as brakes, suspension, or radiator.
- Examine vehicles, compile estimates of repair costs, and secure customers' approval to perform repairs.
- Repair, overhaul, or adjust automobile brake systems.
- Troubleshoot fuel, ignition, and emissions control systems, using electronic testing equipment.
- Inspect and test new vehicles for damage and record findings so that necessary repairs can be made.
- Test electronic computer components in automobiles to ensure proper operation.
- Tune automobile engines to ensure proper and efficient functioning's floors.
Mechanical Technician
Advance Auto Parts
10.2021 - 09.2023
- Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
- Handled difficult customer service situations with diplomacy and firmness and delivered friendly and knowledgeable support, resulting in repeat customers and referrals.
- Built and maintained thorough knowledge of store products and current promotions, set up marketing displays, stocked shelves and kept store neat, clean and inviting.
- Obtained signatures needed to complete and process paperwork.
- Lifted freight and other objects of various shapes, sizes and weights up to 50 pounds.
- Maintained store and maintained appearance.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Responded to safety and loss prevention incidents.
- Repair only one system or component on a vehicle, such as brakes, suspension, or radiator.
- Examine vehicles, compile estimates of repair costs, and secure customers' approval to perform repairs.
- Repair, overhaul, or adjust automobile brake systems.
- Troubleshoot fuel, ignition, and emissions control systems, using electronic testing equipment.
- Repair or replace defective ball joint suspensions, brake shoes, or wheel bearings.
- Inspect and test new vehicles for damage and record findings so that necessary repairs can be made.
- Test electronic computer components in automobiles to ensure proper operation.
- Tune automobile engines to ensure proper and efficient functioning.
Sales Crew Member
Fallas Discount Stores
10.2019 - 07.2020
- Responded to customer inquiries and concerns to quickly resolve all concerns
- Assessed Customer needs and recommended appropriate merchandise
- Processed Cash, Credit, and ATH transactions with 98% Error rate
- Maintained clean and well –organized sales floor, dusting and arranging merchandise
- Communicated store specials, sales, and promotional offers to customers as they arrived
- Provided outstanding customer service to all guest, acting as friendly brand ambassador
Education
Associate of Arts - Automotive Mechanics
Automeca Technical College
Bayamon, PR08.2021
High School Diploma -
San Juan High School
San Juan, PR09.2018
Skills
- Product Delivery
- GPS and Map Navigation
- Dependability and Honesty
- Loading and Unloading
- Valid Driver's License
- Clean Driving Record
- Ability to Lift 50 Pounds
- Customer Relationships
- Problem-Solving
- Basic Automobile Mechanic
- Fee Collection
- Attention to Detail
- Order Picking and Processing
- Reliable Vehicle
- Customer Support
- Commercial Driving Experience
- Cash Handling
- Refund Processing
- Strong Working Relationships
- Promotions and Sales
- Basic Math Skills
- Product and Service Sales
- Merchandise Restocking
- Multitasking
- Inventory Management
- Customer Service
- Cash Register Operation
- Equipment Maintenance
Timeline
Mechanical Installer
Auto SPA
09.2023 - 01.2024
Mechanical Technician
Advance Auto Parts
10.2021 - 09.2023
Sales Crew Member
Fallas Discount Stores
10.2019 - 07.2020
Associate of Arts - Automotive Mechanics
Automeca Technical College
High School Diploma -
San Juan High School
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