Luis Angel Rodriguez
Houston,TX
Summary
Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics,improve processes, and increase customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Experience Manager
Five Below
06.2022 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Managed daily operations to ensure smooth functioning of the business, maintaining a clean, safe environment for customers and employees.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed inventory control, cash control, and store opening and closing procedures.
Support Lead
Five Below
12.2021 - 06.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Pastry Chef
Fiesta
08.2020 - 11.2021
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
- Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
Education
High School Diploma -
Academy Of Choice
9016 Westview Dr Houston, Tx 7705501-2017
Skills
- Cross-Functional Collaboration
- Networking
- Visual Merchandising
- Customer Service Management
- Inventory Control
- Verbal Communication
- Team Leadership
Languages
Spanish
Native or Bilingual
Timeline
Customer Experience Manager
Five Below
06.2022 - Current
Support Lead
Five Below
12.2021 - 06.2022
Pastry Chef
Fiesta
08.2020 - 11.2021
High School Diploma -
Academy Of Choice
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