Luisanna Mendez Retde
New York,USA
Summary
Resourceful profession in hospitality management known for high productivity and efficient task completion. Skilled in operations management, customer service excellence, and staff training. Excel at communication, leadership, and problem-solving to ensure operational success.
Overview
7
7
years of professional experience
Work History
Board of Directors Member
Anguilla Tourism Board
, Anguilla
05.2020 - Current
- Reviewed reports from internal departments such as accounting or human resources.
- Attended board meetings, participated in discussions, and voted on important matters.
- Advised on corporate governance policies and procedures.
- Participated in committees related to specific functions such as finance or audit.
- Evaluated potential mergers or acquisitions that would benefit the organization's long-term objectives.
- Contributed ideas for new products and services based on current market needs.
- Assessed risks associated with proposed plans or strategies before making recommendations to the board.
- Developed strong relationships with stakeholders to ensure their interests are represented in decisions made by the Board of Directors.
Villa Manager
Cap Juluca, A Belmond Hotel
, Anguilla
01.2024 - 12.2025
- Company Overview: A luxury LVMH hotel located in Anguilla British Caribbean, known for its five star standards in hospitality.
- Sanitation standards
- Allergy awareness
- Guest relations management
- Coordinated with the sales team to develop strategies for attracting new business
- Established effective communication channels between Villa management team and outside vendors and suppliers
- Conducted regular inspections of all areas of the villa to ensure compliance with safety regulations and standards.
- Organized special events such as weddings, parties, conferences. at the villa premises.
- Coordinated with housekeeping staff, maintenance personnel, and other departments to ensure a high standard of service delivery.
Food and Beverage Lead Server
Cap Juluca, A Belmond Hotel
, Anguilla
01.2021 - 01.2023
- Company Overview: A luxury hotel located in Anguilla, known for its high standards in hospitality and guest services
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items
- Observed food safety and sanitation protocols to reduce germ spread
- Trained new employees on restaurant policies and procedures
- Oversaw strategic planning and implementation to ensure organizational goals were met
- Developed menus for special events such as banquets, weddings or private parties based on budget considerations.
- Maintained records of employee performance evaluations, attendance and disciplinary actions taken when needed.
Translator/Interpreter
Independent
, Anguilla
01.2019 - 01.2023
- Contributed ideas for new products and services based on current market needs
- Assisted non-English speaking clients with communication issues
- Managed multiple projects simultaneously while adhering to deadlines
- Proofread translated documents for accuracy and completeness.
- Worked with linguists to ensure that translations were accurate and culturally appropriate.
- Translated a variety of documents from English to Spanish, including legal contracts and medical records.
Banquet Server
Cap Juluca, a Belmond hotel
Anguilla British Caribbean
03.2021 - 05.2022
- Responded promptly and courteously to guest inquiries and complaints.
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
- Organized payment transactions accurately while providing excellent customer service.
- Communicated with chefs regarding any special requests from guests.
- Demonstrated knowledge of menu items, ingredients, and preparation methods.
- Adhered to sanitation and safety policies, protecting establishment, and patrons.
- Verified food tray contents and transported each from kitchen to banquet hall.
Education
Basic accounting training
Private Tutor
Anguilla British Caribbean Good Governance
Anguilla Community College
Anguilla British Caribbean Senior Butler
Butler Institute
London UKLeadership And Management
UVI Center of Excellence in Leadership (CELL) |
U. S Virgin Islands Hotel, Motel, And Restaurant Management
Forbes And LQA
Anguilla British Caribbean Skills
- Teamwork
- Confidentiality
- Luxury service standards
- Food safety
- Detail oriented
- Strategic planning
- Communication skills
- Multilingual proficiency
- Industry expertise
Timeline
Villa Manager
Cap Juluca, A Belmond Hotel
01.2024 - 12.2025
Banquet Server
Cap Juluca, a Belmond hotel
03.2021 - 05.2022
Food and Beverage Lead Server
Cap Juluca, A Belmond Hotel
01.2021 - 01.2023
Board of Directors Member
Anguilla Tourism Board
05.2020 - Current
Translator/Interpreter
Independent
01.2019 - 01.2023
Basic accounting training
Private Tutor
Good Governance
Anguilla Community College
Senior Butler
Butler Institute
Leadership And Management
UVI Center of Excellence in Leadership (CELL) |
Hotel, Motel, And Restaurant Management
Forbes And LQA