Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luisanny Batista

Davenport,FL

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Guest-oriented reservation agent with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organized and hardworking with strong computer skills. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

8
8
years of professional experience

Work History

Reservations Supervisor

Preferred Guest Resorts
New York , Bronx
04.2023 - 10.2024
  • Prepared weekly forecasts for room availability based on current bookings.
  • Suggested amenities suited to clients' needs.
  • Ensured compliance with company policies and procedures regarding reservations.
  • Researched and resolved customer issues.
  • Supported sales team members to drive growth and development.
  • Reviewed guest information and payment options, checking for accuracy and completeness.
  • Coordinated with front desk staff to maintain maximum occupancy.
  • Tracked customer feedback from surveys and social media sites.
  • Recruited and trained new employees to meet job requirements.
  • Analyzed booking trends to identify areas for improvement or growth opportunities.

Pharmacy Technician

First Heaven Aid Pharmacy
New York, Bronx
12.2022 - 02.2023
  • Received payment from customers and processed credit card transactions when necessary.
  • Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.

Cashier Assistant Manager

Brooklyn Fare Supermarket
New York, Manhattan
09.2019 - 12.2022
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Resolved customer disputes in a timely manner while adhering to company policies.
  • Performed duties of a cashier when needed during peak periods or staff shortages.
  • Organized daily banking activities including deposits, withdrawals, transfers, and check cashing.
  • Processed payments promptly for customers to exceed productivity standards.

Cashier Team Lead

Little Cesar's Pizza
New York, Manhattan
06.2016 - 09.2019
  • Greeted customers promptly and responded to questions.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Maintained work area and kept cash drawer organized.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Answered phone calls to assist customers with questions and orders.
  • Trained new cashiers on proper use of registers and store policies.
  • Counted and balanced cashier drawers.
  • Offered customers carry-out service at completion of transaction.

Education

High School Diploma -

The Facing History High School
Manhattan, NY
06-2019

Some College (No Degree) -

Bronx Community College
Bronx, NY

Skills

  • Staff training and development
  • CRM systems expertise
  • Customer retention strategies
  • Policy enforcement
  • Reservation software proficiency
  • Telephone reservations
  • Cold calling
  • Fluent bilingualism
  • Multitasking
  • Sales training
  • Networking skills
  • Cash handling
  • Multitasking capacity
  • Effective communication
  • Written communication
  • Multitasking Abilities
  • Attention to detail
  • Teamwork and collaboration

Languages

English
Professional
Spanish
Professional

Timeline

Reservations Supervisor

Preferred Guest Resorts
04.2023 - 10.2024

Pharmacy Technician

First Heaven Aid Pharmacy
12.2022 - 02.2023

Cashier Assistant Manager

Brooklyn Fare Supermarket
09.2019 - 12.2022

Cashier Team Lead

Little Cesar's Pizza
06.2016 - 09.2019

High School Diploma -

The Facing History High School

Some College (No Degree) -

Bronx Community College

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Luisanny Batista