Luis Antonio Valencia Cárdenas
San Francisco,CA
Summary
Accomplished Lead Consultant at FedEx Office, adept in team leadership and conflict resolution, significantly enhanced team performance and customer satisfaction. Fluent in Spanish, excelled in complex order production and process management at Electricos Integrados Del Pacifico S.A.S. Proven track record in delivering solutions and achieving results through effective communication and risk management strategies.
Overview
12
12
years of professional experience
Work History
Lead Consultant - Supervisor
FedEx Office
10.2022 - Current
- The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. AS Lead Consultant’s time spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues.
- Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
- Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Collates, sorts and organizes customer orders
- Assists in the training of store team members
- Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs
- Optimized team performance through effective communication, training, and leadership techniques.
- Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
- Spearheaded the successful completion of complex projects through effective risk management and mitigation strategies.
Customer Service - Stock
Hmart
04.2021 - 07.2021
- sales/stock click
- inventory
- Assist customers
- customer service
- assistant cashier
- price change
- Restock
Customer Services Agen - APC
Halmark Aviation Service
02.2021 - 04.2021
- Provide information to international and domestic travelers
- Spanish and English translation for CBP officer
- guide to spanish speaking travelers
- Customs and Border Protection Assistance on Arrival
- Interactions with international travelers
- passport scanning
- Checking Boarding pass
- General information in different terminals
Customer Service Account Specialist
Electricos Integrados Del Pacifico S.A.S
02.2013 - 11.2015
- Responsible for maintaining accounts
- receivable/payable for a mid sized.
- retail Electronic components business.
- Reconciled payments with bills due.
- Contacted customers to arrange and collect payments.
- Maintained accurate records of customer purchases in order to facilitate complete billing statements.
Education
Construccion De Paz Y Derechos Humanos - Diplomado Derechos Humanos
La Escuela Superior De Administracion Publica
Bogotá, Colombia 11.2021
Professional Technologist in Hospitality And Touri - Business Administration And Management
Universidad Del Pacifico
Buenaventura, Colombia 05.2019
Computer Maintenance And Assembly Technician - Computer System
Centro Anutico Pesquero Sena
Buenaventrua, Colombia 12.2013
Skills
Team Leadership & Development
conflict Resolution
producing complex orders
managing
monitoring and facilitating all production processes
suggest alternatives and provide solutions to colleagues and customers
Fluent spanish speak
Ability to work in a team
Languages
Spanish
Native or Bilingual
Timeline
Lead Consultant - Supervisor
FedEx Office
10.2022 - Current
Customer Service - Stock
Hmart
04.2021 - 07.2021
Customer Services Agen - APC
Halmark Aviation Service
02.2021 - 04.2021
Customer Service Account Specialist
Electricos Integrados Del Pacifico S.A.S
02.2013 - 11.2015
Construccion De Paz Y Derechos Humanos - Diplomado Derechos Humanos
La Escuela Superior De Administracion Publica
Professional Technologist in Hospitality And Touri - Business Administration And Management
Universidad Del Pacifico
Computer Maintenance And Assembly Technician - Computer System
Centro Anutico Pesquero Sena
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