ADRIANA LUISA SILVA RANGEL
Rio de Janeiro,Brazil
Overview
7
7
years of professional experience
Work History
Princess
Cruises
02.2020 - Current
- Welcome guests and assist in checking them in, helping guiding guests as needed
- Answer inquiries and provide information clearly and efficiently
- Complete transactions while handling money responsibly and counting out change accurately to prevent errors
- Answer calls, send additional services, and redirect incoming calls for guests
- Demonstrated respect, friendliness and willingness to help wherever needed
- Organized and detail-oriented with a strong work ethic
Room's Division Attendant
Princess Cruises
- The position promotes a positive image of the property to guests, and must be pleasant, friendly and able to address problems or special requests.
Receptionist
ReMo Hostel
11.2017 - 01.2020
- The position requires ability in relationship building, negotiating, charming, and interpersonal skills
- Reception and customer service, control of entry and exit of customers, responsible for the custody and control of the keys of the staterooms, organization and distribution
- Responsible for processing customer billing.
Human Resources Assistant
Mini Market Eireli
06.2016 - 08.2017
- Contact with suppliers, conference and release of invoices in system, HR functions and administrative functions for purposes.
Education
STCW Crisis Management and Human Behavior For Passenger Ships -
Carnival Corporation & PCL
2023
Bachelor degree in Production Management -
UNISUAM
01.2021
Flight Attendant Course -
STS - RJ
01.2019
Technical Course in Electro-Electronics -
CAEL
01.2013
Skills
- Excellent customer service and professional interaction skills necessary to provide guests with ultimate experience
- Extensive communication abilities, including interpersonal, professional, written, and oral, which helps convey information clearly and concisely
- Attention to detail, critical thinking, decision making, and management experience
- Organized service agent, comfortable multitasking, and familiar with administrative tasks
- Experienced handling money responsibly and accurately
- Self-Motivated
Languages
Portuguese
English
Spanish
Personal Information
Date of Birth: 02/16/97
Timeline
Princess
Cruises
02.2020 - Current
Receptionist
ReMo Hostel
11.2017 - 01.2020
Human Resources Assistant
Mini Market Eireli
06.2016 - 08.2017
Room's Division Attendant
Princess Cruises
STCW Crisis Management and Human Behavior For Passenger Ships -
Carnival Corporation & PCL
Bachelor degree in Production Management -
UNISUAM
Flight Attendant Course -
STS - RJ
Technical Course in Electro-Electronics -
CAEL
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