Luis Ariel Montalvo Rodriguez
Lebanon,PA
Summary
Dynamic Supervisor of Operations with a proven track record at Diamond Central LLC, excelling in team leadership and customer service. Spearheaded initiatives that significantly enhanced team development and conflict resolution, achieving high customer satisfaction levels. Fluent in Spanish, adept at fostering positive environments and promoting growth, without relying on numerical achievements for impact.
Overview
6
6
years of professional experience
Work History
Supervisor of Operations
Diamond Central LLC
09.2021 - 12.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Houseman
TownePlace Suites by Marriott
08.2019 - 02.2020
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
Stock Clerk
MM Supermarket Inc
08.2018 - 08.2019
- Demonstrated adaptability and flexibility by tackling various tasks as needed, contributing to the overall success of the stockroom team.
- Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Improved product availability by swiftly restocking shelves and displays as needed.
- Provided support to other departments as needed, demonstrating teamwork and adaptability within the store environment.
Education
Associate Technology in Marine - Marine Maintenance And Ship Repair
Mech-Tech College
Mayaguez PR06-2018
High School Diploma -
Lola Rodriguez De Tio
San German PR06-2016
Skills
- Team leadership
- Customer service
- Team development
- Conflict resolution
- FLUENT IN SPANISH
- Responsible
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Supervisor of Operations
Diamond Central LLC
09.2021 - 12.2024
Houseman
TownePlace Suites by Marriott
08.2019 - 02.2020
Stock Clerk
MM Supermarket Inc
08.2018 - 08.2019
Associate Technology in Marine - Marine Maintenance And Ship Repair
Mech-Tech College
High School Diploma -
Lola Rodriguez De Tio
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