Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Arturo Hincapie Acevedo

Brooklyn,NY

Summary

Business Administrator with experience in Commercial, Financial and Accounting Counseling in the Automotive Sector. Service oriented and ease to attract new clients. Experience leading training customer service processes, data management and team work.

Interested in Administrative and Financial Areas with outstanding skills in Consulting, Strategic Planning, Quality and Logistics, Dispatch and Tracking of Merchandise. Interpersonal relations and multi task ability. Enthusiastic, with a high sense of commitment

Overview

9
9
years of professional experience

Work History

Catering Staff Member

Catering Company
Brooklyn, NY
05.2023 - Current
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Communicated effectively with other members of the catering staff throughout events to ensure a smooth flow of operations.
  • Refilled condiments, napkins and server workstations.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Maintained knowledge of menu items available so that guests could be informed about what was being served.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Assembled and served meals according to specific guest requirements.
  • Assisted caterers with food distribution by organizing food products and plating items.
  • Reviewed number of utensils available to rectify potential mistakes in place setting.
  • Provided excellent customer service throughout each event by responding quickly to guest requests or inquiries in a polite manner.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Controlled inventory of supplies used during events such as linens, china plates, bowls, glasses, utensils, making sure none went missing or unaccounted for at end of night.
  • Organized leftover food into containers for safe disposal per health department regulations.
  • Served beverages, appetizers, entrees, salads, desserts. to guests during the event as needed.
  • Delivered meals to off-site locations according to schedule provided by catering manager.
  • Served guest tables by transporting meals and beverages from kitchen and bar areas.

Account Executive

Acedanceacademy
Medellin, Colombia
02.2015 - 02.2023
  • Assisted in developing promotional materials such as flyers, catalogs, videos.
  • Reduced process lags by training employees on best practices and protocols.
  • Greeted and assisted customers to foster positive experiences.
  • Recruited, hired and trained new hires to optimize profitability.
  • Attended various networking events to identify sales opportunities and build relationships.
  • Resolved customer complaints by offering creative solutions and incentives.
  • Helped develop marketing materials and ideas to increase referrals.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
  • Participated in training sessions on topics related to sales techniques or industry regulations.
  • Performed product demos at conferences, meetings, seminars, or other venues as necessary.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Gathered company and contact information to compile data for current and potential customers.
  • Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Planned and completed group projects, working smoothly with others.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated with others to discuss new opportunities.

Education

High School Diploma -

Universidad Autonoma Del Caribe
Barranquilla
11-2007

Skills

  • Food Preparation
  • Food Storage
  • Food Safety Knowledge
  • Sanitation Practices
  • Order Taking
  • Basic Accounting
  • Food Presentation
  • Menu Planning
  • Chef Assistance
  • Food Storage Safety
  • Food Preparation Techniques
  • Kitchen Station Organization
  • Sanitation and Safety
  • Interpersonal Relations
  • Inventory Monitoring
  • Food Safety
  • Food Restocking
  • Bartending
  • Meal Delivery
  • Team Management
  • Needs Assessment
  • Business Development
  • Staff Management
  • Contract Negotiation
  • Account Planning
  • Customer Service
  • Customer Relationship Management
  • Progress Reporting
  • Account Management
  • Account Servicing
  • Data Analysis
  • Customer Relations
  • Customer Presentations
  • Customer Relationship Management (CRM)
  • Customer Relationships
  • Client Relationship Building
  • Service Management
  • Sales Strategies Implementation
  • Written and Verbal Communication
  • Sales Strategies
  • Sales Expertise
  • Strategic Initiatives
  • Financial Reporting
  • Sales Methodologies
  • Sales Proficiency
  • Marketing Management
  • Database Management
  • Service Coordination

Languages

Spanish
Native/ Bilingual
English
Limited

Timeline

Catering Staff Member

Catering Company
05.2023 - Current

Account Executive

Acedanceacademy
02.2015 - 02.2023

High School Diploma -

Universidad Autonoma Del Caribe

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Luis Arturo Hincapie Acevedo