Luisa Tatiana Bermudez Marroquin
East Elmhurst,NY
Summary
Business Administration Professional with over 5 years of experience in business strategies and customer service.
My skills and knowledge include: Excellent interpersonal and written communication skills Detail oriented with the ability to multi-task.
Overview
8
8
years of professional experience
Work History
Waitress
Cafe Rubio Restaurant
New York, NY
05.2022 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Informed customers about daily and seasonal specials.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Waitress
Peruvian Restaurant
New York, NY
04.2020 - 04.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Customer Service Agent
Blue Sky Wholesale Jewelry
New York, NY
10.2017 - 05.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Customer Service Assistant
Bank Of Colombia
Bogota, Colombia
12.2015 - 09.2017
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Bachelor of Science - Business Administration
Universidad De Ibague
Ibague, Colombia04.2013
Skills
- Multitasking person
- Lidership
- Problem - Solving
- Microsoft Office
- Communication skills
- Customer service skills
Languages
Spanish
English
Portuguese
Timeline
Waitress
Cafe Rubio Restaurant
05.2022 - Current
Waitress
Peruvian Restaurant
04.2020 - 04.2022
Customer Service Agent
Blue Sky Wholesale Jewelry
10.2017 - 05.2020
Customer Service Assistant
Bank Of Colombia
12.2015 - 09.2017
Bachelor of Science - Business Administration
Universidad De Ibague