LUIS C PENA-FERIA
Housekeeping manager
Las Vegas,NV
Summary
Dedicated Executive with 20 years of experience combining management and customer service expertise in hospitality and management experience. Looking for a position in a fast growth company.
Overview
22
22
years of professional experience
Work History
Senior Housekeeping Operations Manager
Golden Nugget
07.2022 - 12.2024
- Noted conditions requiring maintenance attention, damaged furniture, or equipment in disrepair.
- Readied rooms promptly by maintaining list of prospective checkouts.
- Assigned work areas to employees and inspected completed work to meet strict safety and quality standards.
- Prioritized rooms and spaces requiring immediate attention.
- Advised front desk about cleaned and inspected rooms ready for occupation.
- Conducted in-service training and orientation for new employees.
- Kept records of work assignments, documented personnel actions and issued periodic reports.
- Attended staff meetings and communicated company policies and priorities to staff.
- Fostered inclusive and progressive work culture to boost employee morale and overall satisfaction.
- Monitored expenditures and inventory usage to meet targets with minimal waste and under-budget costs.
- Implemented incentive programs and process improvements to bolster under performing areas.
- Performed facility checks to verify cleanliness and client safety.
- Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime.
- Leveraged high emotional intelligence and conflict resolution to defuse conflict and address employee relations issues.
- Managed employee performance through disciplining, coaching and counseling.
EVS Manager
Golden Nugget
06.2021 - 07.2022
- Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime.
- Fostered inclusive and progressive work culture to boost employee morale and overall satisfaction.
- Communicated policy updates to department, answered questions and monitored compliance.
- Reduced corporate risk by identifying and reporting compliance issues or violations.
- Forecasted expected demands and created plans to accomplish objectives within set budgets.
- Managed employee performance through disciplining, coaching and counseling.
- Leveraged high emotional intelligence and conflict resolution to defuse conflict and address employee relations issues.
Housekeeping Manager
Palms Place
11.2020 - 06.2021
- Noted conditions requiring maintenance attention, damaged furniture, or equipment in disrepair.
- Readied rooms promptly by maintaining list of prospective checkouts.
- Assigned work areas to employees and inspected completed work to meet strict safety and quality standards.
- Prioritized rooms and spaces requiring immediate attention.
- Advised front desk about cleaned and inspected rooms ready for occupation.
- Conducted in-service training and orientation for new employees.
- Kept records of work assignments, documented personnel actions and issued periodic reports.
- Attended staff meetings and communicated company policies and priorities to staff.
- Fostered inclusive and progressive work culture to boost employee morale and overall satisfaction.
- Monitored expenditures and inventory usage to meet targets with minimal waste and under-budget costs.
- Implemented incentive programs and process improvements to bolster underperforming areas.
- Performed facility checks to verify cleanliness and client safety.
- Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime.
- Leveraged high emotional intelligence and conflict resolution to defuse conflict and address employee relations issues.
- Managed employee performance through disciplining, coaching and counseling.
Executive assistant Housekeeping
Hard Rock Hotel & Casino
12.2011 - 02.2020
- Managed employee performance through disciplining, coaching and counseling.
- Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime.
- Directed work of multiple teams and assisted with meeting specific team project goals.
- Reduced corporate risk by identifying and reporting compliance issues or violations.
- Maintained data accuracy and accessibility with strong document control and file naming practices.
- Tracked labor, sales and inventory and managed operations to maximize returns.
- Fostered inclusive and progressive work culture to boost employee morale and overall satisfaction.
- Leveraged high emotional intelligence and conflict resolution to defuse conflict and address employee relations issues.
- Communicated policy updates to department, answered questions and monitored compliance.
- Achieved department targets with strategic resource allocation and schedule management.
- Improved employee skills and increased team value with new training opportunities and empowering leadership.
- Implemented incentive programs and process improvements to bolster under performing areas.
Floor Manager
The Venetian
10.2002 - 11.2011
- Managed employee performance through disciplining, coaching and counseling.
- Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime.
- Directed work of multiple teams and assisted with meeting specific team project goals.
- Reduced corporate risk by identifying and reporting compliance issues or violations.
- Maintained data accuracy and accessibility with strong document control and file naming practices.
- Tracked labor, sales and inventory and managed operations to maximize returns.
- Fostered inclusive and progressive work culture to boost employee morale and overall satisfaction.
- Leveraged high emotional intelligence and conflict resolution to defuse conflict and address employee relations issues.
- Communicated policy updates to department, answered questions and monitored compliance.
- Achieved department targets with strategic resource allocation and schedule management.
- Improved employee skills and increased team value with new training opportunities and empowering leadership.
- Implemented incentive programs and process improvements to bolster under performing areas.
Education
High School -
Southeast Christian Academy
Miami, FL07-2020
Skills
- Planning
- Multitasking
- Prioritization
- Verbal communication
- Inspect work
- Organize work schedules
- Motivate staff
- Staff scheduling
- Quality assurance
- Collaborate cross-functionally
- Policy administration
- Plan projects
- Reporting and documenting
- HOTSOS
- Power apps
- Excel
- Research
- Problem-solving
- Customer relations
- Resolve complaints
- Maintain records
- Improve team performance
- Health and safety compliance
- Employee training
- Performance evaluation
- Oversee operations
- Preventive maintenance
- Build successful teams
- LMS
- Teams
- Word
- Outlook
Accomplishments
- Supervised team of 300 staff members.
.
- Achieved about 90 cleaning scores by introducing new inspection system.
- Resolved product issue through consumer testing.
- Documented and resolved guest concerns which led to 90 cleaning scores.
Languages
Spanish
Native or Bilingual
Timeline
Senior Housekeeping Operations Manager
Golden Nugget
07.2022 - 12.2024
EVS Manager
Golden Nugget
06.2021 - 07.2022
Housekeeping Manager
Palms Place
11.2020 - 06.2021
Executive assistant Housekeeping
Hard Rock Hotel & Casino
12.2011 - 02.2020
Floor Manager
The Venetian
10.2002 - 11.2011
High School -
Southeast Christian Academy
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