Luis C. Rios Zamora

Role: Business Analyst and Special Assistant to the President, Organization: International Migrant Workers Union, Alexandria, VA, USA.

• Database & Domain Management: Oversaw and maintained the organization’s database under the NameSilo server, ensuring proper functionality and accessibility.
  Managed domain configurations, troubleshooting, and updates to support the union's online operations.
• Corporate Partnerships & Business Development: Identified and engaged with potential corporate partners interested in hiring seasonal workers from the union.
  Developed strategic partnerships to expand employment opportunities for union members.
  Assisted in preparing proposals and agreements for collaboration with new companies.
  
• Executive Assistance & Meeting Coordination: Served as a special assistant to the president, providing administrative and strategic support during meetings and decision-making processes.
  Attended key meetings, took notes, prepared reports, and ensured follow-ups on action points.
  Assisted in managing schedules, coordinating events, and handling high-priority tasks for leadership.
  
• Technical & Customer Support: Provided technical support for union members, addressing IT-related issues, and maintaining internal systems.
  Offered customer support services, responding to inquiries, and assisting seasonal workers with membership processes, job applications, and documentation.
  Ensured smooth communication and coordination between seasonal workers, employers, and union representatives.
  

• Instructor of the program 'QA Manual Testing'.

Modules Taught:

Basics of Manual Testing.

Test Plan Elaborations.

Types of Testing.

API Testing.

Introduction to Automated Testing.

Real-life cases.

Role: QA Engineer

• Manual Software Testing: Conducted manual testing on software applications, ensuring functionality, usability, and compliance with client requirements.
  Designed, executed, and documented test cases, test plans, and test scripts for various projects.
  Identified, reported, and tracked defects using bug-tracking tools, ensuring timely resolutions.
  
• Client Requirement Analysis & Testing Support: Worked closely with clients and stakeholders to understand their requirements, and translated them into comprehensive test scenarios.
  Performed user acceptance testing (UAT) to validate that the software met customer expectations before deployment.
  Provided feedback and recommendations for improving software performance and user experience.
  
• Cross-Functional Collaboration: Coordinated with developers, project managers, and business analysts to resolve issues and enhance software quality.
  Assisted in refining QA processes, improving efficiency, and ensuring thorough testing methodologies.
  

Role: Operations Technician – Fuel Quality & Compliance
Duration: 1 Year
Organization: National Hydrocarbons Agency (ANH), La Paz, Bolivia

• Regulatory Compliance & Inspection: Conducted routine inspections to ensure the correct operation, maintenance, and regulatory compliance of gasoline stations in the La Paz area.
• Fuel Quality Control: Collaborated with laboratory teams to analyze gasoline samples, verifying that they met the required standards for commercial sale.
• Station Performance Monitoring: Assessed the functionality and maintenance of fuel stations, ensuring safe and efficient operations.
• Incident Reporting & Resolution: Identified irregularities or operational issues, reported findings, and provided recommendations for corrective actions.
• Data Collection & Documentation: Maintained detailed records of fuel quality tests, inspection reports, and compliance assessments to support regulatory oversight.
• Stakeholder Collaboration: Coordinated with fuel station operators, regulatory bodies, and laboratory technicians to uphold national hydrocarbon policies.
• Process Optimization: Applied business analysis principles to enhance operational efficiency, ensuring smooth regulatory processes and station performance.

• Software Installation & Configuration:Installed and configured basic software and operating systems to support office operations.
  Assisted in setting up and maintaining computer systems, ensuring smooth functionality.
  
• Technical Troubleshooting & IT Support:Provided technical support for office staff, troubleshooting hardware and software issues.
  Resolved network connectivity problems, printer malfunctions, and general IT concerns.
  
• System Maintenance & Upgrades:Assisted in routine maintenance of office computers, updating software, and optimizing system performance.
  Ensured security measures were in place, such as antivirus installations and regular system backups.