Luis Carlos Diaz Runebaum
Cartago,GA
Summary
Advanced International Trade student with knowledge of English language with proficiency of 100%. Ability to work under ipressure and ability to work as a team, focused on the satisfaction of internal and external customers. Ability to work around short, medium and long term objectives.
Overview
21
21
years of professional experience
Work History
Partner Advisor
Google
06.2023 - Current
- The Partner Development Manager is responsible for creating and executing strategies to identify, cultivate, and manage partnerships that drive revenue growth, brand awareness, and strategic objectives for the company
- This role requires a strong understanding of the business landscape, excellent communication and relationship-building skills, and the ability to negotiate win-win partnerships
- Research and identify potential partners that align with the company's goals and target market
- Develop and implement partnership strategies, including prospecting, outreach, and negotiation
- Build and nurture strong relationships with partners, fostering open communication and collaboration
- Manage the partner lifecycle, from onboarding to ongoing engagement and performance measurement
- Track and analyze partnership performance, identifying areas for improvement and optimization
- Develop and maintain partner programs and resources to support partner success
- Stay up-to-date on industry trends and best practices in partnership development
Team Leader
Safeguard Global
04.2022 - 07.2022
- Set clear team goals and measure KPIs
- Oversee day-to-day teams' operation and performance
- Communicate with teams about their performance
- Monitor team performance and report on metrics
- Highlight training needs and provides coaching
- Listen to team members' feedback and resolve any issues or conflicts
- Plan and organize team-building activities
- Keep team engaged & motivated
- Set quarterly objectives for the team aligning with department goals
- Monitor objectives to ensure individual and department success
- Support GEO Manager to recruit, train & manage new team members
- Hold regular team meetings to review successes and challenges
- Manage client escalations & expectations
Project Manager
Hypercore Networks
10.2021 - 03.2022
- Build and develop the project team to ensure maximum performance, providing purpose, direction, and motivation
- Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation
- To coordinate internal and external resources, ensuring projects remain within scope, schedule, and defined budgets, in collaboration with project staff from various functional departments
- Analyze project progress and, when necessary, adapt scope, timelines, and costs to ensure that project team adheres to project requirements
- Establish and maintain relationships with appropriate client stakeholders, providing day-to-day contact on project status and changes
Pricing Specialist
Hypercore Networks
04.2019 - 09.2021
- Provide Pre-Sales Support, Primary Customer Interface, order submission, and managing quoting tools
- Construct customer-specific carrier services approval workflow according to Client preferences and best practices
- Maintain positive relationships with customers/agents by identifying their needs
- Follow up with customers, sales agents, and carriers to confirm if the request is fulfilling the requirements agreed to in the contract
- Responds timely and accurately to customers via email or phone calls
- Oversee and coordinate order fulfillment for all service providers' new orders and MACD
- Collaborate with customer and vendors to assure that the process is flowing smoothly, addresses users' needs and requirements, and facilitate changes if needed
- Maintain knowledge of and follow industry standards and best practices
Contracts Administrator, GSA Contract Services
Oracle
01.2010 - 07.2015
- Responsible for managing Oracle's Federal Contract Strategy for North America (U.S
- And Canada) and supervising the Federal Team
- Drafting all Federal direct and indirect contracts and related documents (i.e., master agreements, amendments, addenda, supplemental terms and conditions, letters)
- Managing all post award obligations for Federal contracts (i.e., requirements for reporting fees, SubK plan, representations and certifications)
- Organizing, tracking, and reporting progress of the individual Federal contracts and coordinating efforts with Sales, Legal, HQ, and other stakeholders to ensure alignment with Oracle's pricing, business practices, and policies
- Auditing all Federal contracts for compliance
- Participating in Merger & Acquisitions go-forward plans for Oracle's acquired Federal contracts
- Reviewing Federal master agreements from companies that Oracle acquired for egregious terms (terms that expose Oracle to un-planned risk) and preparing Agreement Summaries
- Reviewing pricing and term updates drafted by the Government Sector Contracts Administration pricing team for completeness and accuracy
- Managing a dedicated wiki and workspace (which includes current information regarding Federal contracts)
- Developing and providing training presentations to internal groups on Oracle's Federal Contract Strategy
- Primary Point of Contact for Federal contract inquiries from internal and external groups
- Writing reports for senior management
Expansion Team Individual Contributor
Oracle
01.2007 - 01.2010
- Meeting the requirements of each client
- Assist customers, both internal, with license contract interpretation, negotiations and administration of licensing agreements including extensions
- Draft and negotiate standard contracts
- Act as a liaison between consultants, Credit, License, Tax, Business Practices
- Validate all aspects of contract packages for accuracy and compliance with Oracle's Business Practices and Consulting Business Approvals/Process while maintaining customer satisfaction and responsiveness
- Submit contract order packages to Order administration in order processing and booking all deal that come to my attention
- Anticipate problems and initiate actions to ensure customer orders are processed efficiently
- Prepare contract status reports
- Senior agent of our group, and currently silver status which means I can release deals Over $150,000
Customer Service, Case Manager
Hewlett Packard
01.2004 - 01.2007
- Provide an exceptional customer experience each every day
- Offer Hewlett-Packard Notebook technical support, troubleshoot and make product recommendations, acting as a trust advisor, acted as a team lead and provided the suitable solutions for any problem that our customers had at the moment
- Work with the legal department in order to coordinate and explain the guaranties among our customer to provide the best outcome
- Manager experience, I consolidate a short staff in order to create new ways to facilitate and incorporate new process and motivational speeches to our department
Interviewer / Customer Service
01.2006 - 12.2006
- Data collection, quality assurance and service on every call following the guidelines established to ensure the validity of the projects
Education
Bachelor Degree - Business Administration, Public Relationship
Universidad Latina
San José10.2024
High School Education -
Colegio Vicente Lachnner
Cartago01.1997
Elementary School Education -
Santo Thomas de Aquino
Cartago01.1992
Skills
- MS Word
- MS Excel
- PowerPoint
- Access
- Lean six sigma Green Belt
- Lean Six Sigma
Academictraining
- Elementary School, Santo Thomas de Aquino, Cartago, Cartago, Costa Rica, 1992
- High School, Colegio Vicente Lachnner, Cartago, Cartago, Costa Rica, 1997
- College, Universidad Latina, San José, San José, Costa Rica, Business Administration, Public Relationship Bachelor Degree
Phonenumbers
(506) 70585414, (506) 25521579
Personal Information
- ID Number: 303650952
- Citizenship: Costa Rican
- Date of Birth: 03/27/80
- Marital Status: Single
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Partner Advisor
Google
06.2023 - Current
Team Leader
Safeguard Global
04.2022 - 07.2022
Project Manager
Hypercore Networks
10.2021 - 03.2022
Pricing Specialist
Hypercore Networks
04.2019 - 09.2021
Contracts Administrator, GSA Contract Services
Oracle
01.2010 - 07.2015
Expansion Team Individual Contributor
Oracle
01.2007 - 01.2010
Interviewer / Customer Service
01.2006 - 12.2006
Customer Service, Case Manager
Hewlett Packard
01.2004 - 01.2007
Bachelor Degree - Business Administration, Public Relationship
Universidad Latina
High School Education -
Colegio Vicente Lachnner
Elementary School Education -
Santo Thomas de Aquino
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