Luis Carlos Pupo
Curridabat,San Jose
Summary
More than 20 years of experience in Finance, Procurement, Operations Management, Shared Services Project Management and Analytics. Extensive exposure to global teams including USA, Latin America, Europe and Asia with Multinational Corporation. 5+ years in Project Management roles and 10+ years in Shared Services. A creative mind capable of transforming ideas into bottom line profits. Academic background: Master of Business Administration (Finance) and Information Systems Engineer. Extensive experience on Business Intelligence tools like SQL, Power BI, Tableau and QuickSight Perceptive Senior Business Analyst with
Overview
26
26
years of professional experience
Work History
Sr. Business Analyst for Global Human Resources Risk and Compliance
Amazon Costa Rica
2021.05 - Current
- In charge of Analytics, reporting, executive business reviews and change management for the Global organization overseeing contingent workers and Screening Services worldwide
- Creation of datasets, dashboards, and analytics for Capacity Planning, Cost controls and Operational Excellence.
- Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
Business Intelligence, Workforce Management and Process Improvement
Audible Costa Rica
2016.11 - 2021.05
- Team was formed to foster synergies and support high-level strategies
- Center of Excellence was created as a result of leading success stories on working with Audible headquarters and local stakeholders to improve reporting processes while adding value on project management and process improvements.
- Collected data from wide-ranging sources.
- Developed intelligence-sharing dashboards, providing company-wide access to collected data.
- Optimized BI reporting capabilities for secure server environment.
- Handled massive quantities of business intelligence data, personally managing as much as 10 terabytes
Customer Service
Costa Rica
2016.05 - 2016.11
Owner-Founder
XC Noventa (Automotive Parts & Accessories Dealer)- Ignite Me Now
2015.01 - 2016.01
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Director / Founder
bizite.net
2013.01 - 2015.01
- Innovative start up project on the IT arena
- Lead the entire project from ideation to closure
- Business case definition and analysis, requirements, quantification of resources, budget and timelines, detailed planning including costs and timescales
- Successfully managed negotiations with Angel Investors in Costa Rica and USA
- Bizite.net was a comprehensive social network focused on business development, crowd funding and ideas sharing
- The project included a couple of apps developed in C++ for Android and iPhone environments.
Senior Finance-Procurement Manager
Intel China
2011.01 - 2013.01
- Senior leader for Corporate Services in Dalian, China for High Tech Fab facility (Fab68)
- In charge of Strategic planning, corporate reporting, financial analysis and risk management
- Responsibilities include Budget Management (over $300 Million USD year) and External Vendors Sourcing-Contracting-Negotiation for Asia-Pacific region
- Successful negotiations with key strategic partners like Jones-La Salle, Corporate Travel Vendors, Transportation and General Services, resulting in yearly savings over $10M USD
- Should-Cost models developed as main tool for negotiations, process implemented as Standard Best Practice for entire region
- Key player on improving leadership skills and development plans for Asia-Pacific region senior management
- Direct senior staff members: 5.
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
Senior Finance Manager -Collections / Accounts Receivables (Finance Shared Service Center)
Intel Costa Rica
2008.01 - 2011.01
- Senior Project manager in charge of Corporate Credit transition from North America to Costa Rica
- Senior Operations Manager of Collections and Accounts Receivables for Americas region (North, Central and South America)
- Group with overall responsibility of >25% total corporate trade receivables
- Transformed business unit into a Center of Excellence by increasing value added to corporation while leading key success indicators across world
- BPM (Business Process Management) structure implemented to support process improvements globally and monitor results
- Successfully transformed organization into high productive, frugal and high standard entity
- Transition and performance indicators recognized at Headquarters level
- Direct staff members 15
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
Senior Manager for the Procurement Americas Region
Intel Costa Rica
2006.01 - 2008.01
- Procurement services organization for the entire Americas region covering the Indirect Materials organization
- Group overseeing the order fulfillment for 5 different business areas in more than 6 countries in North and Latin America
- Lead a benchmarking project to understand, analyze and implement Best Practices on Sourcing-Contracting among the industry
- Process improvements achieved by following Lean Six Sigma Best Practices, results included more than $5M USD in savings
- Direct staff members 24.
Senior Finance Shared Service Center Project Manager
Intel Costa Rica
2005.01 - 2006.01
- Project manager for the startup; ramping and stabilization of the CR Finance Shared Service Center, more than 80 functions were transferred from US to CR including business areas like Accounts Payable, Corporate Accounting, Fixed Assets and Inter-company Accounting
- Transition rewarded as the corporate most efficient, cost effective migration of activities exceeding corporate stretch goals.
- Supported projects with budgets that yielded best project results with lowest cost.
- Redistributed workloads where appropriate to alleviate pressure on team members and maintain equitable working environment.
Finance Manager
Intel Costa Rica
1998.01 - 2004.01
- In charge of product costing, budgeting, consolidations / reporting, strategic analysis and external vendors management
- Cost reduction projects and new product costing methodologies helped the site to improve overall site competitiveness and therefore increase corporate investment in new products and services in Costa Rica site.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
Education
Master of Business Administration (Finance) -
Universidad de Costa Rica
San José, Costa Rica01.1997
Information Systems Engineer -
Universidad Panamericana
San José, Costa Rica01.1990
Skills
- Strategic planning, financial modeling and analysis, passion for new Ideas and challenging status quo, leader and people oriented person.
- Business Process Mapping
- Data Analysis
- Forecasting and Planning
- Predictive Modeling
- Operations Analysis
- KPI Tracking
- Process Development
- Competitive Analysis
- Cost-Benefit Analysis
- Business Process Improvement
- Business Planning
- SQL and Databases
- Negotiation
- Financial Advising
- Information Modeling
- Project Management
Timeline
Sr. Business Analyst for Global Human Resources Risk and Compliance
Amazon Costa Rica
2021.05 - Current
Business Intelligence, Workforce Management and Process Improvement
Audible Costa Rica
2016.11 - 2021.05
Customer Service
Costa Rica
2016.05 - 2016.11
Owner-Founder
XC Noventa (Automotive Parts & Accessories Dealer)- Ignite Me Now
2015.01 - 2016.01
Director / Founder
bizite.net
2013.01 - 2015.01
Senior Finance-Procurement Manager
Intel China
2011.01 - 2013.01
Senior Finance Manager -Collections / Accounts Receivables (Finance Shared Service Center)
Intel Costa Rica
2008.01 - 2011.01
Senior Manager for the Procurement Americas Region
Intel Costa Rica
2006.01 - 2008.01
Senior Finance Shared Service Center Project Manager
Intel Costa Rica
2005.01 - 2006.01
Finance Manager
Intel Costa Rica
1998.01 - 2004.01
Master of Business Administration (Finance) -
Universidad de Costa Rica
Information Systems Engineer -
Universidad Panamericana
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