Luis Cortes
Sandy Hook,United States
Summary
Results-oriented and seasoned professional with over 25 years of experience in aligning systems with business needs, policies, and regulatory standards. Proven track record of leveraging excellent organizational and communication skills to effectively manage and lead cross-functional teams. Adept at interfacing and consulting on business processes to drive positive outcomes, grounded in sound business judgment. Passionate about achieving and exceeding business objectives through strategic planning and execution.
Overview
24
24
years of professional experience
Work History
VP Equity Middle Office | Client Solutions
Credit Suisse USA
01.2018 - Current
- Leverage Client Solution dashboards, adept at initiating comprehensive root cause analyses. Proficient in generating metrics related to CTM (Central Trade Matching) matching and settlement efficiency. Skilled in using analytical insights to identify areas for improvement and drive strategic changes that enhance overall operational effectiveness.
- Demonstrate proficiency in coordinating both in-person and virtual client meetings. Possess a strong ability to effectively present and discuss client metrics, showcasing a keen understanding of the data. Skilled in problem-solving and implementing remediation strategies to address client concerns, ensuring optimal satisfaction and relationship management.
- Established as a key subject matter expert and designated point of escalation for Priority clients. Recognized for in-depth knowledge and expertise in addressing and resolving complex issues, ensuring high levels of client satisfaction. Proven ability to navigate challenging situations and provide effective solutions, contributing to the success of client relationships.
- Proficient in daily risk management practices with a focus on identifying and addressing potential issues. Skilled in the timely escalation of concerns to senior management, business stakeholders, and control functions. Adept at implementing proactive measures to mitigate risks and ensure a resilient operational environment.
- Proactively identify process breakdowns and control gaps, specializing in proposing effective solutions. Collaborate seamlessly with internal technology and management teams to enhance the overall client experience. Demonstrated ability to analyze and streamline processes for improved efficiency, contributing to elevated client satisfaction and operational excellence.
Middle Office - Assistant Vice President
Credit Suisse USA
01.2009 - 12.2017
- Led and managed a dynamic team of 15 professionals spanning across New York and Raleigh, North Carolina. Oversaw key operational support functions for the Domestic and International Cash, AES, and Program Trading desks, as well as their institutional clients. Demonstrated success in orchestrating seamless collaboration and delivering effective operational solutions within a high-paced financial environment.
- Engaged in the comprehensive spectrum of trade-related activities, including trade capture, processing, confirmation/matching, and subsequent services through to settlement. Demonstrated expertise in overseeing and actively participating in each phase of the trade lifecycle. Proven ability to navigate the intricacies of trade operations, ensuring accuracy, efficiency, and compliance with established protocols.
- Effectively oversee and manage all operational risk items by conducting daily supervision of control reports. Proven track record in identifying, assessing, and addressing potential risk factors through meticulous monitoring and analysis. Dedicated to maintaining a robust control environment to ensure operational resilience and mitigate risks proactively.
- Enforce a thorough control environment within the team to preemptively address and mitigate all operational risks. Demonstrate a dedicated commitment to upholding a secure and compliant operational framework. Proficient in implementing proactive measures to maintain a resilient and risk-aware operational landscape.Daily close interaction with related operational departments to resolve open items in timely manner
- Successfully deployed team of 8 to Raleigh, North Carolina and then to Wroclaw, Poland as part of key Middle Office initiative
- Took the lead in updating all procedures and implemented structured training programs to ensure thorough understanding and compliance across the team.
- Held regular client meetings to ensure all objectives, issues, and new initiatives were addressed in a timely manner with formalized feedback/summaries to all parties
- Collaborated with IT, the Strategic Change Group, and MO Management to facilitate the migration to a new Global Middle Office (GMO) processing platform. The platform is employed globally by all regional MO teams, showcasing a proficiency in cross-functional coordination and strategic implementation to enhance operational efficiency on a global scale.
- Key subject matter expert for business requirement gathering, UAT testing through to migration
Middle Office Associate - Level 4
Credit Suisse USA
06.2000 - 12.2008
- Key business SME and facilitator on CTM migration in conjunction with OMGEO decommissioning
- Maintain monthly service calls with Client Relationship Management Team and clients to ensure all
client expectations are met whilst ensuring issues are resolved and completed - Responsible for supporting International and Domestic Cash, AES, and Program Trading desks
- Ensure all executions were affirmed via trade matching platforms
- Manage real-time trade detail exceptions internally with trading desks
- Establish and maintain relationships with clients and their operational teams ensuring seamless communication and efficiency from trade execution through settlement
- Actively liaise with Sales & Trading Coverage to ensure all queries were researched and resolved
- Ensure that all trading books were reconciled intraday ensuring no exposure
Offset FX exposure by booking internal trades to trading accounts - Responsible for opening and maintaining new client accounts for trading desks
- Served as main contact for all elite clients as requested by trading desks
Skills
- Relationship Building
- Problem Solving
- Team Leadership
- Client Onboarding
- Project Management
- Regulatory Implementation
- Workflow Development
Languages
Spanish
Native or Bilingual
Timeline
VP Equity Middle Office | Client Solutions
Credit Suisse USA
01.2018 - Current
Middle Office - Assistant Vice President
Credit Suisse USA
01.2009 - 12.2017
Middle Office Associate - Level 4
Credit Suisse USA
06.2000 - 12.2008
Similar Profiles
Ian RomanoIan Romano
Director, Head of IB Regulatory Change at Credit Suisse USADirector, Head of IB Regulatory Change at Credit Suisse USA
Sonia DevarieSonia Devarie
Desktop Publisher Assistant VP-Credit Suisse AG at Credit Suisse USADesktop Publisher Assistant VP-Credit Suisse AG at Credit Suisse USA
Tuende RauscherTuende Rauscher
Executive Assistant Bank at Credit Suisse USAExecutive Assistant Bank at Credit Suisse USA
Brendayah RothwellBrendayah Rothwell
Health Care Assistant at Planned ParenthoodHealth Care Assistant at Planned Parenthood
MANDY PARKERMANDY PARKER
Risk Manager at Capital OneRisk Manager at Capital One