Summary
Overview
Work History
Education
Skills
Languages
Certification
Languages
Timeline
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Luis David Aneiros Santos

Aventura,FL

Summary

Experienced and customer-focused Floor Manager and Server with over 7 years of hands-on experience in the food service industry. Proven ability to drive sales, lead teams, and deliver exceptional customer service in both front-of-house and management roles. Skilled in managing high-volume environments, optimizing team performance, and ensuring a seamless dining experience. Demonstrated success in employee training, team leadership, and problem-solving. Fluent in both English and Spanish... Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Floor Manager

Pubbelly Sushi
Pembroke Pines, USA
12.2024 - Current
  • Oversee daily restaurant operations, ensuring excellent guest service and efficient staff performance.
  • Manage and motivate a team of servers, bartenders, and kitchen staff to deliver a seamless dining experience.
  • Monitor inventory and order supplies to ensure the restaurant is fully stocked.
  • Implement strategies to increase sales, improve operational efficiency, and ensure compliance with health and safety standards.
  • Address customer complaints or issues promptly, ensuring customer satisfaction and retention.
  • Assist with training and onboarding new staff, ensuring they meet company standards and provide exceptional service.

Server

Pubbelly Sushi
Pembroke Pines, USA
02.2024 - 12.2024
  • Delivered outstanding customer service in a fast-paced, high-volume environment.
  • Managed guest interactions and POS transactions, ensuring accuracy and efficiency.
  • Assisted in training new staff on menu knowledge and service procedures.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Server Manager

Sufrat Mediterranean Grill
Pembroke Pines, USA
08.2022 - 02.2024
  • Led a team of servers, providing ongoing training and support to improve customer service and sales.
  • Implemented sales strategies, resulting in a 20% increase in monthly revenue.
  • Resolved customer complaints with a focus on customer retention and satisfaction.
  • Successfully recruited, interviewed, and hired new staff to meet growing demand.

Server

CAO Modern Mexican Kitchen
Cancun, Mexico
02.2022 - 06.2022
  • Delivered excellent service to high-profile VIP customers, managing multiple tables during peak hours.
  • Trained new staff, enhancing team performance and service consistency.
  • Contributed to increasing customer satisfaction through personalized service and attention to detail.

Server

Sirenas Raw Bar
Cancun, Mexico
12.2021 - 02.2022
  • Provided top-tier customer service in a busy, fast-paced environment.
  • Trained and mentored new servers to adhere to company standards.
  • Used POS system to efficiently manage orders, contributing to a seamless guest experience.

Manager

El Cuarto De Tula
Havana, Cuba
03.2017 - 12.2021
  • Managed daily restaurant operations, ensuring high standards of customer service and food quality.
  • Coordinated training programs for staff, improving team performance and productivity.
  • Conducted sales analysis to adjust strategies and improve profitability, resulting in a 10% increase in revenue.
  • Monitored kitchen operations, ensuring timely and accurate food preparation.

Education

Medical Studies -

Escuela de Medicina Calixto García
Havana, Cuba
01.2018

High School Diploma -

Saul Delgado
Havana, Cuba
01.2015

Skills

  • Leadership
  • POS System Operation
  • Wine Knowledge
  • Customer Service
  • Multitasking
  • Fine-dining Expertise
  • Teamwork & Collaboration
  • Staff training
  • Scheduling coordination

Languages

  • Spanish, Native
  • English, Fluent

Certification

  • Manager Alcohol Certificate by Responsible Vendors
  • Manager Food Handler Certificate by Responsible Vendors
  • International Certified Food Safety Manager

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Floor Manager

Pubbelly Sushi
12.2024 - Current

Server

Pubbelly Sushi
02.2024 - 12.2024

Server Manager

Sufrat Mediterranean Grill
08.2022 - 02.2024

Server

CAO Modern Mexican Kitchen
02.2022 - 06.2022

Server

Sirenas Raw Bar
12.2021 - 02.2022

Manager

El Cuarto De Tula
03.2017 - 12.2021

Medical Studies -

Escuela de Medicina Calixto García

High School Diploma -

Saul Delgado

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