Luis David Orta
Orlando,FL
Summary
Dynamic customer service professional with experience at Universal Studios, excelling in enhancing guest experiences through innovative feedback strategies. Demonstrates strong cross-cultural communication and safety awareness, ensuring a welcoming environment. Recognized for delivering exceptional service and fostering rapport, contributing to increased visitor satisfaction and retention. Fluent in multiple languages, enhancing guest interactions.
Overview
2
2
years of professional experience
Work History
Attractions Attendant
Universal Studios
05.2023 - Current
- Delivered outstanding customer service by addressing guest concerns promptly and professionally.
- Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
- Collaborated with fellow attendants to maintain safety procedures, ensuring a secure environment for both guests and staff.
- Assisted guests with special needs, providing accommodations that ensured their enjoyment of the park''s offerings.
- Monitored crowd levels at attractions, adjusting ride capacity when necessary to optimize efficiency.
- Educated new employees on safety protocols and attraction operations, ensuring a knowledgeable and skilled workforce.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Demonstrated adaptability by taking on additional responsibilities or shifts when needed to maintain adequate staffing levels and ensure smooth park operations.
- Provided clear instructions for guests'' use of attractions, minimizing confusion and potential safety hazards.
- Managed ride queues effectively, reducing wait times and improving overall guest experience.
Guest Services Associate
Sea World
04.2023 - 04.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Gave information about area attractions and provided directions.
- Delivered exceptional service to meet unique guest needs.
Education
High School Diploma -
Freedom High School
Orlando, FL06.2020
Skills
- Patience and empathy
- Safety awareness
- Safety procedures
- Customer service
- Safety reporting
- Behavior management
- Cross-cultural communication
- Accuracy and precision
- Fast thinking
- Memory retention
- Fluent bilingualism
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Attractions Attendant
Universal Studios
05.2023 - Current
Guest Services Associate
Sea World
04.2023 - 04.2024
High School Diploma -
Freedom High School