Luis E. ECHEVERRIA FLORES

• Prepared accurate tax returns for individuals and businesses, achieving 98% accuracy rate.
• Processed average of 150 tax returns per season, meeting strict deadlines.
• Identified deductions and tax-saving opportunities, resulting in increased client retention by 15%.
• Assisted clients with tax inquiries, issues, and audits, maintaining high level of customer satisfaction.
• Conducted notarial acts, ensuring compliance with regulations and maintaining accurate records.
• Conducted notarial acts fully online, with special platform and with all credentials.
• Verified signer identities, reducing risk of fraudulent transactions.
• Collaborated with team members to optimize tax preparation processes.
• Maintained client confidentiality and privacy.
• Stayed updated on tax laws and industry trends through ongoing professional development.

• Provided exceptional customer service to individuals seeking tax-related assistance during the busy tax season.
• Managed a high volume of customer calls, averaging 40 calls per day, with a 95% customer satisfaction rate.
• Assisted clients in navigating TurboTax software, addressing technical issues, and resolving user errors promptly and accurately.
• Offered comprehensive explanations of tax concepts, deductions, and credits, ensuring clients had a thorough understanding of their tax situations.
• Demonstrated strong knowledge of tax laws and regulations, staying updated with the latest changes to provide accurate guidance.
• Collaborated with cross-functional teams to resolve complex tax scenarios, escalating issues when necessary for accurate tax filing.
• Received positive feedback for patient and empathetic communication skills, fostering improved customer loyalty and retention.
• Maintained detailed records of customer interactions, contributing to the development of an extensive knowledge base.

• Supervised drivers, ensuring timely and efficient product delivery to customers.
• Acquired and managed client relationships, resulting in 20% increase in customer retention.
• Handled financial management, including payments and salaries, with focus on cost optimization and budget adherence.
• Improved operational efficiency by implementing streamlined logistics processes, resulting in 15% reduction in delivery time.
• Established performance evaluation systems for employees and provided constructive feedback for professional growth.
• Increased operational effectiveness by identifying and resolving issues, resulting in 10% improvement in overall efficiency.
• Ensured compliance with regulations and safety standards, maintaining 100% safety record.
• Managed relationships with suppliers and vendors, negotiating favorable terms and reducing procurement costs by 15%.
  

• Advised clients on variety of legal matters, including corporate governance, intellectual property, labor law and taxation.
• Prepared and reviewed contracts and other legal documents following applicable regulations.
• Used knowledge of legal precedents to analyze probable outcome of cases.
• Analyzed and applied legal principles and performed legal research to support litigation strategy.
• Gathered evidence to formulate defense or initiate legal actions.
• Negotiated settlements and mediated disputes between parties finding mutually beneficial solutions.
• Studied Constitution, statutes and ordinances of quasi-judicial bodies to determine ramifications for cases.
• Drafted motions, petitions and waivers.
• Represented clients in court hearings and in negotiations with other parties.
• Represented clients in court proceedings, hearings and arbitrations.