Luis E. Garcia
Tucson,AZ
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
30
30
years of professional experience
Work History
General Manager
Titlebucks
11.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
Director
Instituto de Protección al Migrante y su Familia
06.2018 - 09.2022
- Provide administrative leadership for the organization
- Liaison with federal, state and local government across national borders
- National coordinator of CONOFAM in conjunction with IOM to provide national leadership regarding immigration policies and procedures
- Outreach to assist with community needs such as housing, sustenance, garments, and medical equipment
- Coordinated repatriation of bodies and organized reunification of families separated due to immigration issues through joint projects with the United States and Mexican government
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
- Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
- Prepare and submit all federal and state mandated reports
- Oversee all program budget related issues, as well as payroll, staff scheduling, and hiring.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
General Manager
Luis Morett Hertz
08.2013 - 03.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Manager
EZ Rimz for Rent
08.2012 - 07.2013
- Ensure on-site procedures are followed
- Maintain scheduling, basic payroll, and employee relations
- Focus on overall sales and collections to meet the organizational monthly goals
- Foster a customer satisfaction environment.
Location Manager
Hertz
02.2008 - 02.2012
- Forging corporate goals into individual and team accomplishment by maintaining superior sales objectives
- Utilizing forecasting to keep inventory at appropriate levels
- Fostering high quality communication to provide superior customer service.
Assistant Manager
Duramex
02.2006 - 02.2008
- Conduct sales, purchasing, marketing, and production and installation overview
- Develop and execute plans for customer/project acquisitions
- Identify, research and contract vendors
- Train and supervise three to five employees on individual projects
- Ensure the project complies with building codes and regulation, and completed timely for customer satisfaction.
Tire Department Manager
PepBoys
06.2004 - 09.2005
- Support Assistant Store Manager in profitability goals by surpassing target sales
- Inventory of department merchandise
- Train and support department employees for productivity and customer satisfaction.
General Manager
Border Auto Sales
11.2002 - 05.2004
- Plan and organize daily operations, including stock and purchase
- Train and coach the sales representatives
- Accounting functions for loans and collections.
Sales Representative
Cingular Wireless
01.2002 - 11.2002
- Conduct daily functions such as inventory replenishment, cash control, and store staging
- Customer service and resolution skills for day to day functions
- Exceeded monthly and quarterly growth and sales goals.
Sales Representative
PepBoys
04.1998 - 12.2001
- Prepared store inventory and staging
- Assisted customers with their purchase needs
- Utilized point of sale to facilitate acquisition of merchandise.
Independent Sales Agent
MBR Office Services Inc (AT&T Independent)
02.1997 - 03.1998
- Developed business alliances with merchants in the community to maximize business exposure within the targeted area
- Performed face to face sales exceeding the organizations monthly goals
- Strong communication skills and thorough knowledge of the products and services being offered to help the customer make well informed purchase decisions.
Independent Sales Agent
Snyder Communications (AT&T Independent)
11.1995 - 01.1997
- Developed business alliances with merchants in the community to maximize business exposure within the targeted area
- Performed face to face sales exceeding the organization's monthly goals, and becoming a top performer
- Strong communication skills and thorough knowledge of the products and services being offered to help the customer make well informed purchase decisions.
Independent Sales Agent
Lexi International Inc. (AT&T Independent)
11.1994 - 01.1995
- Performed telesales in a fast paced environment
- Exceeding the organization's monthly goals as a top performer
- Strong communication skills and thorough knowledge of the products and services being offered to help the customer make well informed purchase decisions.
Education
Bachelor of Science - Business Management
University of Phoenix
10.2009
Skills
- Experience interpreting policies and regulations
- Expert skills in organization, analysis, and communication
- Highly experienced interpersonal skills
- Expertise skills as a liaison within an organization structure as well as externally
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Customer Relations
- Relationship Building
- Training and Development
- Leadership and team building
Accomplishments
As the Director for the Migrant Institute of Durango I was elected as National Coordinator of the National Coordination of Migrant Affairs in Mexico, (CONOFAM) this position allowed me to create synergy between all the 32 state chapters and partner with International Organization for Migration (IOM), such partnership allowed us to implement strategies to benefit all areas of immigration in Mexico.
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
General Manager
Titlebucks
11.2022 - Current
Director
Instituto de Protección al Migrante y su Familia
06.2018 - 09.2022
General Manager
Luis Morett Hertz
08.2013 - 03.2018
Manager
EZ Rimz for Rent
08.2012 - 07.2013
Location Manager
Hertz
02.2008 - 02.2012
Assistant Manager
Duramex
02.2006 - 02.2008
Tire Department Manager
PepBoys
06.2004 - 09.2005
General Manager
Border Auto Sales
11.2002 - 05.2004
Sales Representative
Cingular Wireless
01.2002 - 11.2002
Sales Representative
PepBoys
04.1998 - 12.2001
Independent Sales Agent
MBR Office Services Inc (AT&T Independent)
02.1997 - 03.1998
Independent Sales Agent
Snyder Communications (AT&T Independent)
11.1995 - 01.1997
Independent Sales Agent
Lexi International Inc. (AT&T Independent)
11.1994 - 01.1995
Bachelor of Science - Business Management
University of Phoenix
Similar Profiles
Erica NealErica Neal
General Manager at TitlebucksGeneral Manager at Titlebucks
Christina L. KellyChristina L. Kelly
Admin Assistant at Aspire Wealth PartnersAdmin Assistant at Aspire Wealth Partners
Kierstin StraubKierstin Straub
Patient Care Coordinator at Applied Physical MedicinePatient Care Coordinator at Applied Physical Medicine
Ella WesthoraElla Westhora
Research Intern at University of ArizonaResearch Intern at University of Arizona
JACKSON EDWARDSJACKSON EDWARDS
Warehouse Associate at AmazonWarehouse Associate at Amazon