Luis Jimenez
Davenport ,FL
Summary
Seasoned luxury sales professional with over a decade of experience in providing outstanding customer service and achieving sales goals. Demonstrated ability to enhance customer satisfaction and loyalty through personalized service. Aiming to apply proven skills in a challenging retail position to foster continued professional development.
Overview
14
14
years of professional experience
Work History
Sales Associate
Prada Group
04.2019 - 05.2025
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Responsible for meeting monthly sales goals as well as yearly goals.
- Building a strong client book and relationships.
- Assist with visual displays and window changes.
- Built trusting relationships with customers by making personal connections.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Answered incoming telephone calls to provide store, products and services information.
- Offered product and service consultations and employed upselling techniques.
- Built and maintained effective relationships with peers and upper management to drive team success.
- Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
- Worked with fellow sales team members to achieve group targets.
Selling Supervisor (key holder)
Versace
06.2016 - 03.2019
- Providing exceptional customer
- Responsible for maintaining a strong client book and exceeding yearly sales goals.
- Assist with scheduling, weekly and monthly reports
- Share end of month results with peers
- Opening and closing procedures
- Recruitment for new candidates
- Have open communication with peers and fellow leadership to insure positive energy in the workplace
- Maintain a clean organized stock area, assist with stock checks, inventory checks and charge sends
- Assist with cycle counts
- Actively build client book, strong follow up with any recent or open orders, client inquires or concerns
- Coach, train new associates
- Motivate and assist team members
- Assist with interviewing process
- Create monthly game plan for executing sales goals
- Positive role model for the brand with recognition from Company Leaders
- Maintain the stock area as well as the sales floor on a daily/weekly basis.
Sales Associate
Burberry Outlet
05.2015 - 06.2016
- Mens Ready to wear specialist.
- Responsible for maintaining and increasing monthly goals
- Direct partnership with leadership
- Building client relationships
- Maintained a clean and organized stock room bi weekly
- Act as a positive role model and ambassador for brand
- Assist clients with product repairs or issues
- Assist with new and current visual displays.
- Assist with stock checks, charge sends and all orders
Selling Supervisor
Gucci
04.2011 - 06.2014
- Team leader , assist peers with any issues or concerns
- Maintain a strong client book and increase yearly sales
- Continuously build client book and maintain high customer retention
- Strive to meet and exceed team and personal goals
- Partnered with Gm to plan store events, and ideas on increasing business
- Assist with stock checks, inventory, repairs and cycle counts
- Assist peers with customers service orders, issues or concerns
- Coach, train and motivate sales associates to help exceed sales goals
- Traveled for seasonal merchandise training
- Maintain the highest degree of customer service for every client to ensure the ultimate shopping experience
- W. shoes specialist, product knowledge ambassador
Education
High School Diploma -
Leto High School
Associates Degree - Business management
University of Phoenix
Phoenix, AZ2006
Skills
- $1 million sales record over three years
- Training and development initiatives
- Bilingual capabilities
- Client-focused service
- Operations management expertise
- Results-oriented approach
- Visual support proficiency
- Team collaboration skills
- Excellent communication abilities
- Facilitation of positive learning processes
- Relationship selling techniques
- Merchandising knowledge base
- Accuracy in cash handling
- Retail loss prevention methods
- Time management skills
- Cash register operation experience
- Energetic self-starter profile
- Reliability and punctuality traits
- Retail merchandising knowledge
- Proficient in POS systems
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Prada Group
04.2019 - 05.2025
Selling Supervisor (key holder)
Versace
06.2016 - 03.2019
Sales Associate
Burberry Outlet
05.2015 - 06.2016
Selling Supervisor
Gucci
04.2011 - 06.2014
High School Diploma -
Leto High School
Associates Degree - Business management
University of Phoenix
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