Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Luis E. Martinez

Somerset,NJ

Summary

Personable and organized individual with strong ability to manage legal documentation and maintain confidentiality. Adept in legal terminology and proficient in document management systems, ensuring accurate and timely processing of subpoenas. Committed to supporting legal teams by efficiently handling administrative tasks and contributing to smooth operation of legal proceedings.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Subpoena Clerk II

TD BANK
05.2023 - Current
  • Managed multiple competing priorities effectively, consistently meeting deadlines for all assigned tasks.
  • Enhanced 20 subpoenas or more by processing efficiency by streamlining filing and record-keeping systems.
  • Maintained organized electronic and physical files, enabling quick access to essential records when needed.
  • Reduced response time for legal requests by implementing an improved tracking system for incoming subpoenas.
  • Examined legal documents submitted to courts for adherence to laws and court procedures.

CSR I

TD BANK
09.2021 - 05.2023
  • Managed 10 or more high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Maintained up-to-date knowledge of product and service changes.

Parking Services Supervisor

New Brunswick Parking Authority
08.2022 - 02.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased a team of 10 productivity by implementing efficient workflows and setting clear expectations for staff members.

Patient Transport

Robert Wood Johnson Hospital
11.2021 - 02.2022
  • Streamlined department workflows by regularly participating in process improvement initiatives focused on increasing efficiency within the Patient Transport department.
  • Provided essential support during emergency situations by promptly notifying relevant personnel and assisting with patient transport as needed.
  • Ensured timely arrival for appointments, managing patient transport schedules efficiently.
  • Assisted in reducing 1 patient transport time with effective route planning for ambulances.

Janitor

Walmart
08.2021 - 11.2021
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved 1 facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.

Associate Banker

J.P Morgan Chase
09.2020 - 08.2021
  • Maintained accurate records of 10 or more transactions, keeping track of daily activities for auditing purposes.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Balanced teller drawers and ATM cash.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
  • Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.

Clerk

Mosholu Montefiore Community Center, Inc
08.2020 - 11.2020
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed 15 or more incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Maintained confidentiality of sensitive information, adhering strictly to privacy policies.

Customer Service Representative /Overnight Supervisor

Planet Fitnesss
08.2017 - 01.2020
  • Managed 86 high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved 7 customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Valet /Inventory Management Supervisor

Open Road Honda
06.2016 - 02.2017
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Enhanced 10 customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.

Sales Associate

AutoZone
07.2015 - 06.2016
  • Organized racks and shelves to maintain store visual appeal, engage 15 or more customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built 5 or more relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

VALET

New Brunswick Parking Authority
07.2014 - 02.2015
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Enhanced 10 or more customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.

Stocking Associate

Walmart
01.2014 - 08.2014
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Maintained effective team member communication with a group of 10.

Telecomunicator

Civic Development Group
09.2008 - 07.2009
  • Performed 30 or more telecommunication and networking business evaluations.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Performed day-to-day monitoring, management, administration and support of alarm systems.
  • Installed, maintained and supported voice/data applications.
  • Coordinated installation of new users and relocations of existing users.
  • Maintained documentation for telecommunication systems, equipment inventory and floor plans.
  • Initiated improvements to operational efficiency of network.

Education

Bachelor of Arts - Criminal Justice

Rutgers University
Newark, NJ
05-2027

Associate of Arts - Political Science

Bronx Community College
Bronx, NY
05-2022

GED -

Cuny Prep - Dr. Derrick Griffith Cuny Preparatory
The Bronx, NY
06-2019

Skills

  • Microsoft office
  • Filing systems
  • Legal terminology
  • Calendar management
  • Strong organization
  • Creative problem solving
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Excellent communication
  • Critical thinking
  • Money handling

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 13 staff members.

Certification


  • Notary Public TD Issued Sept 2021 Expires Sep 2026 Credential ID 50172420


Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Subpoena Clerk II

TD BANK
05.2023 - Current

Parking Services Supervisor

New Brunswick Parking Authority
08.2022 - 02.2023

Patient Transport

Robert Wood Johnson Hospital
11.2021 - 02.2022

CSR I

TD BANK
09.2021 - 05.2023

Janitor

Walmart
08.2021 - 11.2021

Associate Banker

J.P Morgan Chase
09.2020 - 08.2021

Clerk

Mosholu Montefiore Community Center, Inc
08.2020 - 11.2020

Customer Service Representative /Overnight Supervisor

Planet Fitnesss
08.2017 - 01.2020

Valet /Inventory Management Supervisor

Open Road Honda
06.2016 - 02.2017

Sales Associate

AutoZone
07.2015 - 06.2016

VALET

New Brunswick Parking Authority
07.2014 - 02.2015

Stocking Associate

Walmart
01.2014 - 08.2014

Telecomunicator

Civic Development Group
09.2008 - 07.2009

Bachelor of Arts - Criminal Justice

Rutgers University

Associate of Arts - Political Science

Bronx Community College

GED -

Cuny Prep - Dr. Derrick Griffith Cuny Preparatory

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Luis E. Martinez