Summary
Overview
Work History
Education
Skills
Publications/Reports
Timeline
Generic

Luis E. Quintanilla

LCSW71902
San Gabriel,CA

Summary

Motivated behavioral health leader with a passion for driving both personal and organizational growth through dynamic leadership and strategic relationship-building. Committed to continuous learning, mentorship, and engagement in governmental initiatives aimed at enhancing systemic efficacy. Skilled in fostering leadership at all levels, with a proven ability in team-building and stakeholder collaboration. Dedicated to advancing equity and well-being, particularly for marginalized communities.

Overview

2026
2026
years of professional experience
7
7
years of post-secondary education

Work History

Mental Health Program Manager II

Los Angeles County Department Of Mental Health
08.2023 - Current
  • Oversee the effective administration of over $130 million in the DMH Enriched Residential Care Program, delivering critical housing solutions to 1,000+ clients living with serious mental illness and co-occurring substance use disorders and complex medical issues across 120+ licensed residential care facilities. Champion quality service delivery while ensuring compliance with state and federal regulations.
  • Develop and manage a team of 16 FTEs through direct oversight of staff and through subordinate supervisors, optimizing workforce allocation and ensuring alignment with departmental goals while fostering a high-performance culture.
  • Lead the fiscal and operational oversight of a $80M+ budget, effectively managing the DMH Flexible Housing Subsidy Pool to provide short- and long-term housing resources, ensuring optimal utilization of funds and timely payment to housing operators.
  • Spearhead the design and implementation of $415M in grant funding through the Behavioral Health Bridge Housing and Community Care Expansion (CCE) programs, improving housing access for underserved populations.
  • Successfully influenced state legislation through advocacy through language in trailer bill, facilitating the effective implementation of the CCE program.
  • Developed and executed DMH’s first housing intermediary contract, establishing a pivotal framework for managing housing services.
  • Oversee the creation and implementation of contracts under the emergency declaration on homelessness, including consultant agreements, memorandums of understanding, statements of work, and comprehensive reports to the Board of Supervisors. Ensured alignment with strategic goals, expedited contract approval processes, and supported key initiatives to address the homelessness crisis.
  • Implement targeted quality improvement initiatives to reduce operational waste, including developing strategies to recover over $150,000 in overpayments to operators, ensuring fiscal accountability and operational efficiency.
  • Represent DMH in meetings with State agencies and local government leaders.
  • Facilitated streamlined communication among internal teams, contractors, and stakeholders, utilizing data-driven decision-making processes to improve program efficiency and service delivery.
  • Serve as department lead for the Los Angeles Homeless Services Authority's Taskforce on Latina/x/o Homelessness, leading the development of recommendations that directly addressed homelessness in Latina/x/o populations.

Health Program Analyst II

Los Angeles County Department Of Mental Health
4 2023 - 08.2023
  • Lead analyst for Housing and Job Development Division in Hollywood 2.0 (H20) stakeholder meetings, driving identification of housing gaps and development of a housing to secure housing resources for H20.
  • Gathered and analyzed data for streamlined housing resource access and program effectiveness.
  • Led the development of an implementation plan to expand housing resources, encompassing budgeting, contract negotiation, and outcome metric establishment, in close collaboration with stakeholders.
  • Successfully supported the establishment of a 56-bed interim housing site in Hollywood.
  • Secured $259 million in funding from the Behavioral Health Bridge Housing Program to expand and enhance interim housing, housing navigation, and rental assistance throughout the county.

Health Program Analyst II

Los Angeles County Department Of Mental Health
6 2022 - 4 2023
  • Lead analyst in the Contract Monitoring and Management Division for contractors with budgets in excess of $40 million.
  • Executed contract amendments to ensure ongoing clinical and fiscal operations for contracted agencies.
  • Coordinated with other divisions to review change requests and key performance indicators.
  • Collaborated with other team members to coordinate fiscal, clinical, and administrative actions on contracts.
  • Conducted analysis and review of reports and provide technical assistance to providers to reflect accurate financial and program data.

Staff Analyst, Health

County Of Los Angeles Department Of Public Health
06.2021 - 06.2022
  • Led development of revenue cycle processes under Substance Abuse Prevention and Control (SAPC) division, ensuring financial sustainability of $250 million+ annual charges to Drug Medi-Cal - Organized Delivery System unit.
  • Supervised 5 FTE administrative staff, providing leadership in denial management and process improvement initiatives.
  • Identified and rectified system issues preventing tens of millions in state claiming, ensuring accurate revenue capture.
  • Enhanced SAPC Sage help desk ticketing system to optimize customer experience and expedite case resolution.
  • Identified and rectified system issues preventing significant billing amounts, ensuring accurate revenue capture.
  • Led electronic health record policies and procedures committee and responsible for identifying and overseeing the development of over 40 financial procedural documents.
  • Developed and refined reports to address client eligibility issues, billing rules, and unbilled services in myAvatar EHR system, investigating claim denials for resolution.

Behavioral Health Program Manager

Marin County Health & Human Services, BHRS
11.2018 - 5 2021
  • Managed BHRS' Adult and Older Adult System of Care's clinical, administrative, fiscal, and integrative functions comprised of 45 FTEs and gross budget of approximately three (3) million dollars and one (1) million dollars in contracts providing services to over 1,000 adults and older adults.
  • Reduced average Medi-Cal disallowance rates by 50% in one fiscal year.
  • Developed process improvements to increase access to planned services within 14 days of Access assessment from baseline of 26% to average of 50% in six months.
  • Managed assigned clinic/program operations including developing, implementing and recommending changes in goals, policies and objectives; deciding and revising workflow systems and processes to implement new programs and facilitate operations; and managing performance outcomes.
  • Drove county operated Full-Service Partnership programs towards implementation of Assertive Community Treatment model.
  • Developed policies and procedures that ensured compliance to Federal and State Medicare and Medicaid regulations for reimbursement claiming and maximum recovery costs for directly-billable services.
  • Selected, developed, and trained staff; including plans, reviews and evaluation of their work; and recommending disciplinary and other personnel actions.
  • Prepared budget requests for clinic/program(s) and monitor expenditures; maximized and enhanced funding and revenues including researching, obtaining and managing grants.
  • Established and maintained community relationships and participated in community-based projects and activities.
  • Consulted and advised executive management, multi-disciplinary staff, community organizations, providers, external agencies and other stakeholders on complex matters concerning assigned clinic/programs.
  • Monitored program performance, gathered data and drafted reports to inform senior management.

BHRS Unit Supervisor

Marin County Health And Human Services, BHRS
03.2018 - 11.2018
  • Supervised multi-disciplinary adult case management team of seven (7) FTEs responsible for providing integrated and evidence-based behavioral health recovery services to over 120 individuals.
  • Planned, assigned, reviewed and evaluated work of staff and interns assigned.
  • Partnered with direct service staff to develop levels of care and continuum of care within program and system.
  • Recruited, hired and trained employees to offer high-quality, cost-effective care to all residents.
  • Supervised individual staff to review assignments, progress, case records and problem areas; including recommendations regarding methods of treatment and supporting consumers in recovery.
  • Developed procedures and instructional manuals for staff; assisted management to evaluate program needs.
  • Facilitated unit meetings.

Health Program Analyst I

Los Angeles County Department Of Mental Health
06.2015 - 03.2018
  • Planned the development and implementation of over 25 new mental health crisis facilities throughout LA County.
  • Developed community-based reentry program that served 120 individuals with high-risk for recidivism with co-occurring, mental health and substance use disorders released on probation for felony offenses.
  • Provided clinical consultation to staff and contractors on complex and challenging cases.
  • Monitored contractors' program budgets, budget forecasts, and costs in excess of 200 million gross annually.
  • Instrumental in development of new payment method for contractors of crisis stabilization units.
  • Identified program obstacles and implemented recommendations provided to management to improve delivery of services provided to over 16,000 clients annually.
  • Planned implementation of Assisted Outpatient Treatment (AB 1421), including collection and reporting of data from over 20 contractors and over 300 program slots.
  • Drafted board letters, service exhibits, request for proposals, statement of interests, fact sheets, and program policies and guidelines.
  • Supervised graduate level social work student interns, including overseeing daily tasks, evaluating performance, and providing supervision for professional development.

Psychiatric Social Worker I

Los Angeles County Department Of Mental Health
10.2012 - 06.2015
  • Successfully secured over $40 million in grant funding to advance crisis intervention and reentry services, demonstrating strong grant writing and project management skills.
  • Spearheaded a comprehensive quality assurance initiative for county contract providers, involving analysis of service quality, treatment modalities, and the formulation of strategic recommendations.
  • Formulated contracts and oversaw the implementation of Countywide Resource Management programs, encompassing policy development, budget allocation, regulatory compliance, and attainment of performance objectives.
  • Managed a residential program with an annual budget $2+ million, demonstrating adept financial oversight and operational leadership to drive program success and fiscal responsibility.
  • Provided individual psychotherapy and case management to adults aged 18 and above in Institutions for Mental Disease facilities and enriches residential service treatment settings. Applied evidence-based practices to deliver tailored interventions and support, fostering positive outcomes for clients.
  • Actively participated in multi-disciplinary team conferences, contributing expertise and insights to inform comprehensive treatment strategies and ensure coordinated care delivery.

Program Manager

University of California, Los Angeles, California
06.2012 - 09.2012
  • Under direction of Principal Investigator, developed and maintained database of over 1000 medicinal marijuana dispensaries in Los Angeles County.
  • Conducted field-based research of over 200 marijuana dispensaries using electronic applications to collect data and obtain accurate count of dispensaries operating in county.

MSW Intern

Los Angeles County Department Of Mental Health
09.2011 - 06.2012
  • Completed assignments independently or in collaboration with Mental Health Director, including evaluation of Promotores de Salud pilot program for three agencies.
  • Assisted in forming Latino Policy Group with County Ethnic Services Manager.
  • Developed strategies with department and California Institute for Mental Health for "spirituality in mental health" training.
  • Created multimedia mental health educational products for Latina/o/x community and served as liaison for prospective legal entities to establish contracts, while analyzing survey data on clinic preparedness for health care reform implementation.

MSW Intern

Helpline Youth Counseling Inc.
09.2010 - 05.2011
  • Provided client-centered therapy for caseload of 10 adolescents and their families using individual and family treatment modalities.
  • Linked clients to appropriate community services and supports.
  • Completed bio-psycho-social assessments; developed treatment plans for clients and their families; and assessed for safety concerns and risk.

Education

Masters in Social Welfare - Practice in Organizations, Communities And Policy

University of California - Los Angeles
Los Angeles, CA
09.2010 - 06.2012

Bachelor of Arts - Raza Studies & Psychology

San Francisco State University
San Francisco, CA
08.2003 - 05.2008

Skills

Policy and procedure improvements - Skill in processes that reduce waste and streamline services to clients

Partnership development - Strengths-based approach with community providers and stakeholders to integrate and optimize resources

Performance standards and analysis - Proficient at using programs to analyze data to support decision making

Program leadership - Graduate of 2019 California Institute for Behavioral Health Solutions Leadership Institute

Publications/Reports

  • Jul 2011 Quintanilla, L. (2011). Reductions in SNAP Increase Health Risks for Food Insecure Women. UCLA Center for the Study of Women.
  • Jun 2011 Quintanilla, L.; Trumbull, T.; Campos-Garcia, A.; Limayo, A.J.; Enano, S. (2011). Homelessness in Sun Valley: Community Perceptions and Potential Solutions.
  • Jun 2011 Building a Model Community: An In-Depth Community Assessment of the MacArthur Park Neighborhood. (2011). Weed and Seed City of Long Beach.

Timeline

Mental Health Program Manager II

Los Angeles County Department Of Mental Health
08.2023 - Current

Staff Analyst, Health

County Of Los Angeles Department Of Public Health
06.2021 - 06.2022

Behavioral Health Program Manager

Marin County Health & Human Services, BHRS
11.2018 - 5 2021

BHRS Unit Supervisor

Marin County Health And Human Services, BHRS
03.2018 - 11.2018

Health Program Analyst I

Los Angeles County Department Of Mental Health
06.2015 - 03.2018

Psychiatric Social Worker I

Los Angeles County Department Of Mental Health
10.2012 - 06.2015

Program Manager

University of California, Los Angeles, California
06.2012 - 09.2012

MSW Intern

Los Angeles County Department Of Mental Health
09.2011 - 06.2012

Masters in Social Welfare - Practice in Organizations, Communities And Policy

University of California - Los Angeles
09.2010 - 06.2012

MSW Intern

Helpline Youth Counseling Inc.
09.2010 - 05.2011

Bachelor of Arts - Raza Studies & Psychology

San Francisco State University
08.2003 - 05.2008

Health Program Analyst II

Los Angeles County Department Of Mental Health
4 2023 - 08.2023

Health Program Analyst II

Los Angeles County Department Of Mental Health
6 2022 - 4 2023
Luis E. QuintanillaLCSW71902
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