Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Luis Eduardo Chaves Benavides

Chicago,IL

Summary

Seasoned Quality with background in overseeing quality assurance processes and ensuring regulatory compliance. Holds strong skills in process improvement, risk management, and team leadership. Notable for driving efficiency and streamlining operations to enhance product quality. Previous roles involved fostering collaborative environments, implementing strategic quality control initiatives, and achieving significant improvements in operational performance.

Overview

13
13
years of professional experience

Work History

Quality Control Technician 2

DWFP
Elk Grove Village, IL
07.2024 - Current
  • Investigated customer complaints related to product quality issues.
  • Conducted root cause analysis to identify sources of defects or non-conformance issues in order to prevent reoccurrence.
  • Reviewed engineering drawings and technical documents for accuracy and completeness prior to release for manufacturing use.
  • Participated in continuous improvement activities such as Kaizen events aimed at improving overall quality levels within the organization.
  • Generated reports detailing inspection results for internal tracking purposes as well as external reporting requirements.
  • Evaluated product performance by conducting tests such as functional testing, stress testing, and burn-in testing.
  • Analyzed data collected during the inspection process in order to identify trends or patterns related to product defects or malfunctions.
  • Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.
  • Performed visual and dimensional inspections of components, assemblies, and products to ensure compliance with customer specifications.
  • Utilized a variety of measuring instruments including calipers, micrometers, gauges and other precision tools.
  • Provided feedback on existing processes in order to develop more efficient methods of performing tasks while still meeting required quality standards.
  • Examined samples of raw materials before use in production.

Facility Manager and QA Partner

Whole and Free LLC
Chicago, IL
01.2023 - 05.2024
  • Part of the HACCP team, operation Fulfillment team.
  • Monitored inventory levels of supplies used in the facility's operations.
  • Conducted regular inspections of facilities to ensure safe working conditions.
  • Created processes to improve operational efficiency within the facility's departments.
  • Inspected buildings regularly to identify potential risks or hazards that may affect employee safety.
  • Created SOPs related to the Quality Control process in order to ensure consistent application across multiple departments.

Bakery Associate

Bimbo Bakeries Usa
Chicago, IL
05.2023 - 12.2023
  • Control the bread machine, operation of the mixer and various activities for the production of bread and muffins, fuji operator, caser, index operator.
  • Prepared dough and cake batter for baking according to recipes.
  • Organized workstations for efficient workflow between bakers.
  • Inspected quality of raw materials before use to ensure freshness.
  • Operated ovens, mixers, sheeters, cutters, and other bakery equipment.
  • Assisted in packaging and boxing of baked goods.
  • Responded quickly to any issues that arose during baking process.
  • Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery

Costumer S. Supervisor

Taqueria El Milagro
Chicago, IL
08.2022 - 04.2023
  • Conducted mentored team members to promote productivity, accuracy and commitment to friendly service
  • Joined employees through day-to-day work and complex problems.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Created new strategies for improving customer service standards within the organization.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.

Costumer Service

Magnum Insurance
Chicago, IL
06.2022 - 08.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Answered constant flow of customer calls and paids with minimal wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Supervisor and Quality Inspector

Yogurt Teseo
Bogota, Colombia
01.2021 - 05.2022
  • Controlled quality inspector of the final product, general inspector of process control and process systematization, quality control inspector for updating machinery and equipment for the implementation of high quality standards
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Created new strategies for improving customer service standards within the organization.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Monitored employee productivity to provide constructive feedback and coaching.

Plant Manger

Setas de Tabio
Bogota, Colombia
07.2020 - 05.2022
  • Communicated professionally with clients, colleagues and legal partnership verbally and in writing
  • Quality control of raw materials, inputs and finished products, with high quality standards in high speed production
  • Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
  • Managed the daily operations of the plant, including scheduling personnel and equipment.
  • Analyzed current production processes to identify areas of improvement.
  • Reviewed financial statements regularly to ensure budget targets were met.
  • Provided guidance and mentorship to team members on career development paths.
  • Negotiated contracts with vendors for materials needed for production operations.
  • Implemented new technologies or systems to improve efficiency and reduce costs.
  • Collaborated with other managers across plants to share best practices.

Plant Manager, Q/C and Legal Coordinator

Biohome Pharmaceuticals
Miami, FL
01.2020 - 05.2022
  • Communicated professionally with clients, colleagues and legal partnership verbally and in writing
  • Quality control of raw materials, inputs and finished products, with high quality standards
  • Prioritized and handled multiple assignments and maintained firm commitment to deadlines
  • Planned and organized internal and external events, meetings and conferences
  • In charge of the commercial legal and administrative logistics of the laboratory, general organization of customer orders and raw materials, execution of plans, budgets and projects in accordance with the objectives
  • Contracts with suppliers and customers, national contractual business alliances, imports of raw material, international import contracts and tenders, development of joint strategies with operational and specialized personnel.
  • Managed attorney calendars ensuring all deadlines are met accurately.
  • Provided administrative support to attorneys including scheduling meetings and court appearances.
  • Established goals for improving productivity, product quality, safety standards.
  • Identified and resolved operational issues in a timely manner.
  • Collaborated with other managers across plants to share best practices.
  • Inspected production, quality control and maintenance reports to detect and address production problems.
  • Applied lean strategies to implement operational enhancements, promote efficiency and cut costs.
  • Improved efficiency by minimizing downtime.

Administrator Coordinator

Gestion De Activos Inmobiliarios S.A.S.
Bogota, Colombia
07.2019 - 05.2022
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
  • Established and updated work schedules to account for changing staff levels and expected workloads
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Delegated administrator, development of administrative, operational and marketing tasks, project management of the Shopping Center, drafting of contracts, contractual monitoring, bidding processes, policies, specifications and terms of reference, monitoring of parking outsourcing through the contract and operation, management of common goods and services.

Legal and Administrative Adviser

Independent Management
Bogota, Colombia
01.2012 - 12.2020
  • Drafted agreements, contracts and other legal documents for companies
  • Monitored state and federal regulations to keep companies up to date with changing laws
  • Developed compliance best practices for company
  • Collaborated with human resources and outside counsel to protect company from legal claims
  • Contributed strategies and recommendations to management of company to follow applicable laws
  • Researched and wrote contracts, agreements and proposals.

Legal and Administrative Adviser

Constructora Equia Ingenieros
Bogota, Colombia
01.2015 - 03.2020
  • Drafted agreements, contracts and other legal documents for company
  • Quality control in the completion of structural works
  • Monitored state and federal regulations to keep company up to date with changing laws
  • Developed compliance best practices for company.

Administrative and Financial Manager

Compuline LTDA
Bogota, Colombia
10.2014 - 07.2018
  • Complied with established internal controls and policies
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance
  • Direction and control of administrative services, suggesting the necessary measures to improve its operation
  • Organize, systematize, prepare and implement work procedures and systems that result in optimal use of the Unit's human, financial and material resources.

Education

SQF Practicioner -

11.2023

HACCP Certification -

11.2023

FSPCA Preventive Control for Human Food -

08.2023

Food Protection Manager -

08.2023

Online Course Food ServSafe National Restaurant Association -

09.2022

Associate of Applied Science Property -

06.2020

Expert in SG SST Occupational Health And Safety Management System -

08.2019

Bachelor of Professional Studies Laws And Administration -

10.2012

Skills

  • Customer Implementation
  • Account Management
  • Special Assignments
  • Interdepartmental Collaboration
  • Corrective Actions
  • Quality Control
  • Maximizing Coverage
  • Schedule Management
  • Performance Management
  • Coordinating Service Initiatives
  • Microsoft Office
  • ERP MRP
  • Job Assignments
  • Continuous Improvement
  • Compliance Verification
  • Testing Procedures
  • Lean Manufacturing
  • Leadership and Change Management
  • Specifications knowledge
  • Software Applications
  • Lean manufacturing principles
  • Cost control improvements
  • Work Delegation
  • Facility Management

Accomplishments

He has a solid formation in values oriented towards the implementation of democratic and participatory business institutions, possessing the skills required to understand, explain and solve legal, social, administrative and financial problems, facilitating adaptation to new positions generated by Seasoned Administrator and financial, operational, quality check, HACCP and SQF practitioner and law Supervisor with unmatched record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Proven track record of maintaining efficient office operations. Organized and efficient, supporting corporate level officers and senior management personnel with demonstrated expertise in financial, administrative and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Organized Office Manager with noted experience in administrative management.

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Quality Control Technician 2

DWFP
07.2024 - Current

Bakery Associate

Bimbo Bakeries Usa
05.2023 - 12.2023

Facility Manager and QA Partner

Whole and Free LLC
01.2023 - 05.2024

Costumer S. Supervisor

Taqueria El Milagro
08.2022 - 04.2023

Costumer Service

Magnum Insurance
06.2022 - 08.2022

Supervisor and Quality Inspector

Yogurt Teseo
01.2021 - 05.2022

Plant Manger

Setas de Tabio
07.2020 - 05.2022

Plant Manager, Q/C and Legal Coordinator

Biohome Pharmaceuticals
01.2020 - 05.2022

Administrator Coordinator

Gestion De Activos Inmobiliarios S.A.S.
07.2019 - 05.2022

Legal and Administrative Adviser

Constructora Equia Ingenieros
01.2015 - 03.2020

Administrative and Financial Manager

Compuline LTDA
10.2014 - 07.2018

Legal and Administrative Adviser

Independent Management
01.2012 - 12.2020

SQF Practicioner -

HACCP Certification -

FSPCA Preventive Control for Human Food -

Food Protection Manager -

Online Course Food ServSafe National Restaurant Association -

Associate of Applied Science Property -

Expert in SG SST Occupational Health And Safety Management System -

Bachelor of Professional Studies Laws And Administration -

Luis Eduardo Chaves Benavides