Luiseduardo Medrano

Customer Service Representative

Fiesta Market

Katy, TX

05.2022 - Current

Greeted customers and answered any questions they had about the store's products and services.
Balanced daily transactions on a computerized point-of-sale system.
Answered customers' questions and provided information on store procedures or policies.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Offered customers carry-out service at completion of transaction.
Processed customer payments quickly and returned exact change and receipts.
Learned roles of other departments to provide coverage and keep store operational.
Trained new team members in cash register operation, stock procedures, and customer services.
Maintained work area and kept cash drawer organized.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Mentored new employees on procedures and policies to maximize team performance.
Operated electric pallet jacks and forklifts when moving heavy loads around the warehouse area.
Monitored customer traffic flow in order to ensure smooth operation of store functions.
Gathered carts from parking lot and inside store to bring to entrance of store for customer use.
Maintained clean and neat workspace by sweeping and mopping floors with approved cleaners.
Stocked shelves with incoming orders as needed throughout the day.
Checked expiration dates of items before stocking shelves for customer purchase.