Luis Enrique Lorenzo Garcia

I work as an Engineer in the cloud department.
My Responsibility includes that I handle with most or everything that has to do with the cloud solutions for the company.
From Password Management software to Device Management Software like JAMF to Microsoft 365 and Microsoft Azure and much more.
Microsoft 365 and Azure are the department's Main focus solutions, which we are pushing.
Currently, I Am busy with the AZ-104 exam, and I expect to pass it this year, 2022. I aim to achieve an Architect Certification in Azure in the future.
I am also assisting the company in setting up the department with its procedures since the department is new.
e.g. to deploy Microsoft 365 at customer companies effectively and, most importantly, with user adoption, which is key to how effectively the customer will use the solutions you offer them. It is excellent to provide the customer with Lamborghini, but if they don't know how to use it, what's the point of providing them a Lamborghini? The customer will not make full use of their investment.

My list of some of my responsibilities are:

• Collaborating with engineering and development teams to evaluate and identify optimal cloud solutions.
• Modifying and improving existing systems.
• Educating teams on the implementation of new cloud technologies and initiatives.
• Assist in Designing, developing and deploying modular cloud-based systems.
• Participate in designs for the cloud in new business areas and specific customer requirements
• Developing and maintaining cloud solutions in accordance with best practices.
• Ensuring efficient functioning of data storage and processing functions in accordance with company security policies and best practices in cloud security.
• Identifying, analyzing, and resolving infrastructure vulnerabilities and application deployment issues.
• Regularly reviewing existing systems and making recommendations for improvements.
• Interacting with clients, providing cloud support, and making recommendations based on client needs.
• Provide Technical Support for customers and partners (e-mail, phone calls)
• Learn a new business and have an opportunity to interface with customers from some of the top companies in the region.
• Attend meetings with customers and prospects to assist in needs discovery
• Provide configuration expertise and assistance to the sales channels to build solutions that address customers’ needs in clear and differentiated manner
• Monitor backup job performance and Cloud infrastructure

Some of My latest Experiences have been: (Of course, I have more experience and by the time you read this, I have more experience already):

• Microsoft 365 Deployment's, especially when deploying MS365 productivity apps to 100+ computers using ODT with XMLs and more.
• Working with customers with Teams, SharePoint, Exchange, ODB
• Assist a Company with subscription issues
• Assist and supports companies with Microsoft 365 technical issues: e.g.
• Mailboxes and Shared Mailboxes, sometimes windows support.
• Delivered Presentations to companies e.g. like, Introduction to Modern Work Space (Cloud)
• Handle with other cloud projects (And sometimes non-cloud)e.g. my latest is a hybrid project, I am planning and researching the best solution to deploy at schools on Curacao that is also cost-effective. Which includes a lot of children's 5k-10k)

• Generates revenue by soliciting and obtaining orders, understanding and interpreting technical requirements, providing technical information, and developing accounts.
• Assesses competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities.
• Develops sales opportunities by researching and identifying potential accounts, soliciting new account, building rapport, providing technical information and explanations, and preparing quotations.
• Closes new accounts by answering telephone, and e-mail inquiries and verifying and entering information.
• Fills orders by transferring orders to fulfillment, communicating expected delivery date, and explaining stock-outs.
• Develops accounts by checking customer’s buying history, suggesting related and new items, and explaining technical features.
• Maintains communication equipment by troubleshooting, reporting, and tracking problems.
• Maintains and improves quality results by following standards and recommending improved policies and procedures.
• Updates job knowledge by studying new product descriptions and participating in educational opportunities.
• Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests.
• Explores opportunities to add value to job accomplishments.
• Provide presales and post-sales support (Which may include installation assistance and limited on site training)
• Deliver compelling product demonstrations and presentations
• Essential functions and responsibilities include the following.
• Provides technical expertise in analyzing client’s requirements, recommending solutions, and assisting sales and other engineers with the development of proposals, quotations, and presentations
• Monitors and manages day-to-day operations of a program, project, or function, including developing short and long-range goals, objectives, and budgets, coordinating activities with other departments and agencies, overseeing records maintenance, monitoring budgets, approving, and monitoring expenditures, overseeing reporting requirements, evaluating program or project service delivery and cost-effectiveness
• Assist with product Research, positioning and qualification

As a Network Engineer (I do almost the same as a network Support
Engineer, I say that is the best title for it. But I can't change the titles of the company. What is the Difference Between Junior and None Junior: The best way to explain it is at Junior; most of the time, your learning and need a lot of assistance at the beginning. As a non-Junior, you have grown enough and can do most things on your own, deploying new stuff on your own and handling projects on your own. )
I am responsible for maintaining our client's systems that are under
Our MSP agreement on a daily basis.
I am also responsible for, in some areas designing, installing and
maintaining company solutions.
I am also responsible for researching new solutions that may be used in
our company or be implemented later on at our clients that may include
third-party companies software that I initiate contact with and in some cases, initiate partnership relationships.

Some of my daily tasks include:
• Installing new software
• Researching new Technology and Solutions.
• Installing new hardware (servers, printers, computer workstations, etc.)
• Setting up user accounts, permissions, and passwords
• Overseeing security of all systems, especially the internet, and installing
antivirus protection
• Fixing network faults
• Network maintenance
• Technical support
•Training Company's / customers Employees in how to use a specific solution from our company, third party partnership companies, or their company solutions themselves.
• Day to day admin and monitoring of network usage
Planning future improvements and recommending IT solutions to business
problems
• Service Desk\ Help Desk Support Level 1- 3 support
• Also, Create and Maintain company Data Recovery and Disaster
Systems.
Some of my Achievements:
•Implemented Remote Monitoring Solution for more than 15 SMB Clients.
• Implemented Enterprise password Management solution.
• And much more.

As a Network Support Engineer, I am responsible for maintaining the systems that allow organizations to function and communicate, both internally and externally, on a daily basis.

I am also responsible for in some areas designing, installing and maintaining the communications, file sharing and general IT resources used by the organization.

Also, ensure internal networks have the capacity to meet business demands. This can include making sure everyone can log onto the system without it crashing or making sure the network has the capacity to carry multimedia files

My Responsibilities:

• Installing new software
• Installing new hardware (servers, printers, computer workstations, etc.)
• Setting up user accounts, permissions, and passwords
• Overseeing security of all systems, especially the internet, and installing antivirus protection
• Fixing network faults
• Network maintenance
• Technical support for people using the network
• Training Interns that comes to the company.
• Day to day admin and monitoring of network use
• Planning future improvements, suggesting IT solutions to business problems
• Making sure all IT meets industry standards
• Doing Helpdesk\ Service Desk Job - Handeling support from level 1-3
• Supervising helpdesk staff ( Depends if had interns in place since there is no staff bellow me I had to handle level 1-3 support. Sometimes Device task in team members)
• Also, Create and Maintain company Backup System

Some of my Achievements\Exeperiences:

• Implemented Dell Wyse Manage Suite- Central System To manage all thin clients inside the company with will ease on maintenance and make zero-touch deployments.
• Implemented an Asset Management System- This includes inventorizing all IT assets, Create a procedure how IT will have to import new IT Assets, retrieve, leasing, and disposal of IT assets of defective and old IT assets.
• I had trained +4 Interns on MBO level 4 in ICT Beheerder.
• Provided IT project management support in both IT department projects and other departments projects 

As a Junior Network Engineer,(I do almost the same as a network Support

Engineer) I am responsible for maintaining our client's systems that fall

under our MSP network that allows our clients to function and

communicate, both internally and externally, on a daily basis.

I am also responsible for in some areas designing, installing and

maintaining company solutions.

I am also responsible for researching new solutions for that may be used in

our company or be implemented later on to our clients that may include

third-party company's that I initiate contact and in some cases initiate

partnerships.

Also, ensure internal networks have the capacity to meet business

demands. This can include making sure everyone can log onto there

systems without it crashing or making sure the network has the capacity to

carry multimedia files

My daily tasks include:

• Installing new software

• Researching new Technology and Solutions.

• Installing new hardware (servers, printers, computer workstations, etc.)

• Setting up user accounts, permissions, and passwords

  Overseeing security of all systems, especially the internet, and installing

  antivirus protection

• Fixing network faults

• Network maintenance

• Technical support for people using the network

• Training Interns that comes to the company

   Training Company 's Employees in how to use a specific solution from our

   company, third party partnership companies or their company solutions

   itself

• Day to day admin and monitoring of network use

   Planning future improvements, suggesting IT solutions to business

   problems

• Making sure all IT meets industry standards

• Service Desk\ Help Desk Support Level 1- 3 support

• Supervising helpdesk staff ( Depends if had interns in place since there is

   no staff below me I had to handle level 1-3 support. Sometimes Device

   task in team members)

   Also, Create and Maintain company Data Recovery and Disaster

   Systems.

Some of my Achievements:

Implemented Remote Monitoring Solution for more then • 15 SMB Clients.

• Implemented Enterpirse password Management solution.

• Did research on Privilege Access management