Luis Enrique Mata
Business
Hillsborough,NJ
Summary
Dedicated and organized business professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
7
7
years of professional experience
Work History
Operations Manager
Apex Building Services LLC
Pittstown , New Jersey
01.2020 - 05.2023
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Operations Assistant
Allan Industries Inc
Edison , New Jersey
01.2016 - 12.2019
- Conducted regular audits of operational activities to ensure compliance with regulations.
- Assisted with the development of processes and procedures related to operations management.
- Identified areas for improvement within the organization's operations process.
- Monitored inventory levels, tracked orders and assisted with purchasing decisions.
- Organized and maintained records of daily transactions and other operational data.
- Participated in team meetings to provide feedback on operational issues and solutions.
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
Education
Fundamentals of Project Planning And Management - Business Administration And Management
University of Virginia
Charlottesville, VA05-2022
Successful Negotiation: Strategies And Skills - Business Administration And Management
University of Michigan - Flint
Flint, MI07-2021
Certificate Confined Spaces in Construction - Safety And Health Regulations
MED-TEX SERVICES INC
Philadelphia, PA03-2016
Bachelor of Business Administration - Business Administration
Universidad De San Jose
San Jose, Costa Rica07-2006
Skills
- Organizational Management
- Inventory Management
- Document Control
- Performance reporting
- Process Improvement
- Customer Service
- Planning and Implementation
- Team Leadership
- Program Administration
- Financial Management
- Business Planning
- Business Intelligence
- Troubleshooting and problem solving
- Business Administration
Timeline
Operations Manager
Apex Building Services LLC
01.2020 - 05.2023
Operations Assistant
Allan Industries Inc
01.2016 - 12.2019
Fundamentals of Project Planning And Management - Business Administration And Management
University of Virginia
Successful Negotiation: Strategies And Skills - Business Administration And Management
University of Michigan - Flint
Certificate Confined Spaces in Construction - Safety And Health Regulations
MED-TEX SERVICES INC
Bachelor of Business Administration - Business Administration
Universidad De San Jose
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