Volunteer
Coursera
06.2024 - 06.2024
- Successfully completed the Salesforce Sales Development Representative Professional Certificate, where I gained knowledge in utilizing Salesforce CRM and implementing sales development tactics.
- Acquired expertise, in areas such as prospecting, lead generation and executing outbound sales strategies, which involved crafting emails and mastering cold calling techniques.
- Demonstrated proficiency in utilizing Salesforce tools like Sales Cloud, reports, dashboards and automation features to streamline the sales process effectively.
- Improved my communication skills and ability to build relationships by focusing on active listening asking insightful questions and effectively addressing objections.
- Managed sales activities within the Salesforce platform by tracking leads and facilitating their transition, to account executives thereby contributing to the growth of the sales pipeline.
