Luis Erik De La Cruz
Alexandria,VA
Summary
Resourceful Restaurant General Manager known for efficiently completing tasks and driving operational success. Possess specialized skills in team leadership, inventory management, and customer service excellence. Excel in communication, problem-solving, and adaptability, ensuring smooth restaurant operations and high levels of guest satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Home Grown group (whiskey and Oyster)
Alexandria, VA
02.2024 - 07.2024
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Ensured compliance with all food safety regulations and sanitation standards.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Maintained detailed records of sales transactions and daily shift reports.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Updated computer systems with new pricing and daily food specials.
Assistant General Manager
Home Grown Restaurants (whiskey and Oyster)
Alexandria, Virginia
02.2021 - 02.2024
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Prepared weekly schedules for staff members based on their availability.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Identified opportunities for cost savings and operational efficiency improvements.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured compliance with company policies, procedures, and regulations.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Organized special events such as promotions or fundraisers to drive business growth.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Managed daily operations of the store, including scheduling and supervising staff.
- Monitored inventory levels and placed orders for new stock as needed.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Ensured that customer service standards were met or exceeded at all times.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
Server/Bartender
Home Grown Restaurants (Tequila and Taco)
Alexandria, VA
10.2019 - 02.2021
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Maintained records of transactions made during shift as required by law or company policy.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Followed health safety guidelines when preparing and serving food products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Bartender
Casa Tequila restaurant
Alexandria , Virginia
06.2018 - 10.2019
- Greeted customers and provided excellent customer service.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Processed payments accurately and efficiently with POS system.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Developed good working relationships with fellow employees through effective communication.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Resolved customer complaints in a professional manner.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Education
High School Diploma -
Preparatoria #9
Mexico City06-1993
Skills
- Schedule Management
- P&L Management
- Business Administration
- Process Automation
- Staff Supervision
- Vendor Sourcing
- Branding
- Financial Administration
- Customer Retention
- Expense Control
- Sales
- Quality Management
- Customer Relationship Management
- Employee Development
- Human Resources Leadership
- Problem Resolution
- PC Competent
- Training and coaching
- Time Management
- Proficient in Toast POS, Spread sheets and microsoft office
Certification
Sarve Save certification
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
General Manager
Home Grown group (whiskey and Oyster)
02.2024 - 07.2024
Assistant General Manager
Home Grown Restaurants (whiskey and Oyster)
02.2021 - 02.2024
Server/Bartender
Home Grown Restaurants (Tequila and Taco)
10.2019 - 02.2021
Bartender
Casa Tequila restaurant
06.2018 - 10.2019
High School Diploma -
Preparatoria #9
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