Luis F. Osorio
Royal Palm Beach,FL
Summary
Highly-motivated Client Advisor with 15+ years of experience in banking, financing, and managing business relations. Skilled at building relationships and retaining existing customers providing the best customer experience and satisfaction. Talented at selling various banking products and services with excellent understanding of basic bank transactions. Capable of analyzing accounts and current packages in an independent and proactive manner in order to propose updates and correct problems. Good communication, multitasking and planning abilities.
Overview
15
15
years of professional experience
Work History
Client Advisor II
Seacoast Bank
03.2023 - 04.2024
- Open and process accounts, perform account maintenance, process checks, cash and sale of negotiable instrument transactions adhering to banks current policies and procedures, protecting Bank against risk and exposure of criminal or fraudulent activity
- Escalate customer concerns as needed
- Ensure branch adherence to AML/BSA requirements (Customer Identification Program, Account Opening Customer Due Diligence, ongoing profiling requirements, Enhanced Due Diligence, OFAC, Suspect Activity Form, etc.), operational procedures, audit procedures, risk/control expectations, dual control, security, Business Continuity, and all other regulated banking requirements; communicate any updates to associates
- Follows up on all audit / scorecard / QC deficiencies
- Practices ethical sales behaviors in accordance with Associate Code of Conduct and Sales Practices Policy, acting in best interest of customer when offering additional products and services
- Balance cash drawer daily and monitors own work for accuracy.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Managed diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
Business Specialist
Wells Fargo Bank
01.2017 - 03.2023
- Conducted research to identify customer needs
- Consistently built long-term relationships with existing and new customers
- Highly involved in community via networking with business owners and other local professionals
- Delivered exceptional experience and maintained productive relationships with area small businesses
- Met with customers to assess needs and propose customized solutions
- Advised clients on business and personal loans
- Maintained friendly and professional customer interactions
- Helped coach other team members around banking, credit, and understanding needs of small business owners.
- Consistently built long-term relationships with existing and new customers.
- Led cross-functional teams to successfully execute complex projects on time and within budget constraints.
- Achieved higher customer satisfaction ratings by streamlining communication processes between departments.
- Identified opportunities for process improvement, implementing changes that led to increased efficiency and productivity across all departments.
Personal Banker 2/Business Advocate
Wells Fargo Bank
02.2015 - 01.2017
- Built client rapport to ensure consistent satisfaction and loyalty
- Researched companies and prepared presentations for Wells Fargo at Work events
- Gained title of Branch Business Advocate and assisted with managing all business clients
- Networked to increase client base and encourage existing clients to expand financial portfolios
- Established rapport with new and existing clients to increase satisfaction and loyalty.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Personal Banker 1/Wells at Work Advocate
Wells Fargo Bank
08.2013 - 02.2015
- Assisted consumer customers in reaching personal financial goals by providing consulting services around budgeting, account management, and establishing/building credit
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Worked with referral partners including those in Private Bank, Mortgage Consultants, and Business Banking Group to direct customers to proper channels within the Bank
- Maintained friendly and professional customer interactions
- Promoted all financial products by maintaining excellent service offering knowledge
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Supported managers in implementing operational improvements that increased efficiency across branch network.
Licensed Relationship Banker
Chase Bank
02.2009 - 07.2013
- Responsible for offering and selling financial products and services
- Credit Cards, CD's, IRA's, Loans) to both consumer and small business customers as well as understanding products, services and procedures quickly and accurately; explaining concepts clearly to customers
- Identified business opportunities with existing clients by profiling and determining needs; kept one of th highest cross sell ratios in bank's region
- Coached tellers in identifying business opportunity, and useful referral strategies
- Responsible to perform tasks such as opening deposit accounts, handling customer service requests, meet and exceed sales and customer delight goals; build and sustain relationships with customers and small business customers; demonstrate Chase Bank core values in all actions; know the business - including Professionalism, thorough and organized; able to follow standard operating policies and procedures.
Skills
- Dependable, adaptable, and self-driven
- Excellent written and verbal communication skills
- Highly proficient in Excel and other Microsoft programs
- Notary Public
- Bilingual
- Strong interpersonal and client engagement skills
- Excellent time management skills
- Money Handling
- Cross-selling techniques
- Client Retention Strategies
- Product Promotion
- Loan Processing
- Client Relationship Management
- Client Confidentiality
Accomplishments
- Collaborated with branch managers to promote and launch the wells@work for WellsFargo Bank, doing numerous of presentations at work sites and achieving over 300+ new accounts.
References
References available upon request.
Languages
Spanish
Native or Bilingual
Timeline
Client Advisor II
Seacoast Bank
03.2023 - 04.2024
Business Specialist
Wells Fargo Bank
01.2017 - 03.2023
Personal Banker 2/Business Advocate
Wells Fargo Bank
02.2015 - 01.2017
Personal Banker 1/Wells at Work Advocate
Wells Fargo Bank
08.2013 - 02.2015
Licensed Relationship Banker
Chase Bank
02.2009 - 07.2013