Carina Silva
Palmdale,CA
Summary
Responsible and dependable Customer Service Representative with 6 years progressive experience with Homedepot and Sunshine Dental Office in Palmdale, CA. Highly skilled in performing office support duties such as providing information to the public, receiving payments and addressing customer complaints. Demonstrated ability to ensure that appropriate changes are made to resolve customers\' problems and refer customer grievances to designated departments for further investigation. Bilingual English/Spanish.
Overview
10
10
years of professional experience
Work History
Patient Scheduling Coordinator
Trinity Surgical Solutions
Lancaster , CA
11.2019 - 03.2020
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Improved timely payment of bills by developing flexible payment plans for patients.
- Answered phone calls and messages for 2 physician , scheduling appointments and handling patient inquiries.
- Organized paperwork such as charts and reports for office and patient needs.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Bilingual Front Desk Receptionist
Acuity Eye Specialists
Lancaster , CA
05.2017 - 11.2019
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Maintained transaction security by verifying payment cards against identification.
- Entered customer data using carecloud software and updated information whenever patrons changed rooms.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Dental Assistant
Sunshine Dental Office
Palmdale , CA
03.2016 - 05.2017
- Answered an average of 30 to 60 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the dental office to ascertain what each patients wanted or needed.
- Described service to patients and accurately explained details and care of services offered at the office.
- Earned management trust by serving as key holder, responsibly opening and closing office and coming in on days off to do Billing.
- Politely assisted patients in person and via telephone.
- Communicated with supplier regarding back orders availability, future inventory and special orders needed for the office.
- Handled daily heavy flow of paperwork and cooperated with the insurance departments on invoicing and billing problems and payments as well as making sure shipments of supplies are on its way.
- Worked closely with patients before, during and after dental procedures.
- Competently prepared dental materials including cements, amalgams and composites.
- Sharpened and sterilized dental instruments.
- Designed a dental report card that explained patients\' dental health status and treatment plans.
- Instructed patients on dental hygiene practices such as proper tooth-brushing and flossing techniques.
- Managed high call volume with tact and professionalism.
Bilingual Cashier
The Homedepot
Palmdale , CA
08.2010 - 02.2016
- Trained new cashiers on procedures, customer service and sales techniques.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Answered customer telephone calls promptly and in an appropriate manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
Education
High School Diploma -
Pete Knight High School
Palmdale, CA05.2010
Certificate - Dental Assistant
Adult R.O.P School
Lancaster, CA05.2016
Skills
- Credit card transactions
- Active listening skills
- Computer literate
- Motivated team player
- Fluent in Spanish
- CTP/ICD-9 and dental coding
- Sterilization
- Positive Attitude
- Adaptability – Ability to work under pressure
- Problem analysis – Problem solving
- Patience
- Tactful
- Scheduling
- Appointment Setting
- Spreadsheets
- Proficient in Carecloud
Timeline
Patient Scheduling Coordinator
Trinity Surgical Solutions
11.2019 - 03.2020
Bilingual Front Desk Receptionist
Acuity Eye Specialists
05.2017 - 11.2019
Dental Assistant
Sunshine Dental Office
03.2016 - 05.2017
Bilingual Cashier
The Homedepot
08.2010 - 02.2016
High School Diploma -
Pete Knight High School
Certificate - Dental Assistant
Adult R.O.P School
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