Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fernando Perez

Mamaroneck,NY

Summary

Motivated waiter, with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Focused and reliable waiter, bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.

Overview

14
14
years of professional experience

Work History

Restaurant Waiter

Lusardis Restaurant
05.2019 - Current
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
  • Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
  • Adhered to company guidelines and safety protocols for proper food handling and presentation.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Answered customers' questions, recommended items, and recorded order information.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Head Waiter,

Amore
07.2014 - 04.2018
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Assisted in menu development by offering valuable insights about popular dishes and ingredients.
  • Optimized table management by strategically seating guests based on reservation status and party size.
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
  • Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
  • Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
  • Implemented quality control measures that helped maintain consistent food presentation across all menu items served in the dining area.
  • Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Supervised server staff and simultaneously served personal section of tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
  • Conducted regular performance evaluations for wait staff to continually improve service quality.

Waiter

Amore Cuccina
04.2010 - 05.2014
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.

Education

High School Diploma -

Instituto Bachillerato En Computación
Guatemala City

Bachelor of Science - Business Administration

Universidad Davici
Guatemala
12.2025

No Degree - Foods, Nutrition, And Wellness Studies

Precision Nutrition
05.2021

Skills

  • Service Quality
  • Food Presentation
  • Order Taking
  • Wine Pairing
  • Active listening
  • Professionalism
  • Attention to detail
  • Reliability
  • Excellent communication
  • Positive attitude
  • Customer service
  • Cleanliness
  • Personal hygiene
  • Menu knowledge
  • Table setting
  • Adaptability
  • Food Inspection
  • High-Volume Dining
  • Guest Relations Management
  • Wine Knowledge
  • Order Accuracy
  • Wine Service
  • Dining Area Maintenance
  • Menu Presentation
  • Wine Pairings
  • Table Bussing
  • Relationship Management
  • Guest Relations
  • Beverage Preparation
  • Warm and Friendly
  • Hospitality Service Expertise
  • Team Player
  • Food Preparation and Safety
  • Adaptable and Flexible
  • Transactions and Cash Handling

Languages

Spanish
Native or Bilingual
English
Full Professional
italianizante
Elementary

Timeline

Restaurant Waiter

Lusardis Restaurant
05.2019 - Current

Head Waiter,

Amore
07.2014 - 04.2018

Waiter

Amore Cuccina
04.2010 - 05.2014

High School Diploma -

Instituto Bachillerato En Computación

Bachelor of Science - Business Administration

Universidad Davici

No Degree - Foods, Nutrition, And Wellness Studies

Precision Nutrition

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Fernando Perez