Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luis Fernando Cruz Landeros

Sales Manager
Nogales,Arizona

Summary

Hardworking and driven bilingual sales management professional offering superior language experience to bridge communication gaps for better understanding and productivity. With over 10 years of experience in customer service and translation services. Equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations.

Overview

10
10
years of professional experience

Work History

Bilingual Sales Manager

MetroPCS
03.2017 - Current
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases while gaining customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with highly-qualified staff and boost company growth by teaching best practices, procedures, and sales strategies.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Managed accounts to retain existing relationships and grow share of business.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations and implement sales strategies to increase profits.
  • Retained excellent client satisfaction ratings through outstanding service delivery and by managing customer accounts to secure customer satisfaction and repeat business.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Met existing customers to review current services and expand sales opportunities.
  • Quoted prices, credit terms and other bid specifications.
  • Maintained current knowledge of evolving changes in marketplace.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Achieved or exceeded company-defined sales quotas.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Bilingual Interpreter

Cyracom
01.2014 - 02.2017
  • Attended training programs to improve professional knowledge and interpretation skills.
  • Provided language translation and customer service skills to clients in healthcare, law enforcement agencies, courts and other government organizations.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Communicated with clients to understand interpreting needs and provide best service possible.
  • Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
  • Maintained message content, tone, and emotion as closely as possible.
  • Developed strategies to perform accurate and consistent translations while maintaining a glossary of technical terms.
  • Stayed current on new expressions and cultural changes impacting language translation.
  • Completed precise translations of official documents with correct words and phrasing to meet legal standards.
  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
  • Assisted in development of terminology glossaries and other resources to help grow vocabulary in source and target languages.
  • Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
  • Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Built and maintained relationships with clients to boost possibility of future collaborations.

Education

High School Diploma -

Nogales High School
Nogales, AZ
05.2013

Skills

  • 10 years of customer service and translation
  • Language Interpretation
  • Translating Documents
  • Effective Customer Communication
  • Sales Strategies
  • Team Management
  • Financing Options
  • Customer Support
  • Customer Feedback
  • Technical Support
  • Marketing Techniques
  • product knowledge
  • Tech Savvy

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Bilingual Sales Manager

MetroPCS
03.2017 - Current

Bilingual Interpreter

Cyracom
01.2014 - 02.2017

High School Diploma -

Nogales High School

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Luis Fernando Cruz LanderosSales Manager