Luis Fernando Mejia Bolivar
Boston,MA
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
6
6
years of professional experience
Work History
Server
Little Donkey
04.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Capo
03.2021 - 04.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Back Waiter
Alcove
01.2019 - 03.2020
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Complied with all safety guidelines and health regulations while handling food items, ensuring proper sanitation practices were followed at all times.
- Assisted in improving overall guest experience by responding promptly and courteously to special requests or dietary restrictions.
- Aided in boosting sales through upselling techniques such as recommending appetizers or desserts based on guest preferences.
Education
Bachelor of Science - Business Administration
Antioquia University
Medellin Colombia11-2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Cleanliness standards
- Food running
- High volume dining
- Supply restocking
- Suggestive selling
- Point of sale operation
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server
Little Donkey
04.2021 - Current
Server
Capo
03.2021 - 04.2024
Back Waiter
Alcove
01.2019 - 03.2020
Bachelor of Science - Business Administration
Antioquia University
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