Luis Fernando Ralda Contreras
Quetzaltenango
Summary
Analytical and highly organized professional with a strong background in workforce scheduling and data analysis, now seeking to transition into a Recruiter role. Proven expertise in managing complex schedules, forecasting needs, and optimizing processes to ensure operational efficiency. Eager to apply these skills to talent acquisition, streamlining the interview coordination process, managing candidate pipelines effectively, and ensuring a seamless experience for both candidates and hiring managers.
Overview
5
5
years of professional experience
Work History
Scheduler Analyst
Transactel S.A.
11.2024 - Current
- Coordinated scheduling efforts to optimize workforce deployment across multiple projects.
- Managed daily schedule adjustments to accommodate changing business needs and priorities.
- Collaborated with team leads to streamline communication and ensure project timelines were met.
- Utilized scheduling software to maintain accurate records of employee availability and project deadlines.
- Analyzed scheduling data to identify trends and improve resource allocation strategies.
Real Time Analyst
Transactel S.A.
08.2022 - 11.2024
- Analyzed real-time data to identify trends and anomalies in operational performance.
- Monitored key performance indicators to ensure service level agreements were met consistently.
- Collaborated with cross-functional teams to enhance reporting accuracy and streamline processes.
- Developed dashboards for visualizing data insights, improving decision-making efficiency.
Customer Service Representative
Transactel S.A.
08.2020 - 07.2022
- Provide attention and advice to clients through telephone calls and provide solutions to service problems, as well as technical support.
Education
Legal And Social Sciences -
Mariano Gálvez University of Guatemala
Retalhuleu, GuatemalaSkills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Customer service
- Critical thinking
- Teamwork and collaboration
- Problem-solving
- Spreadsheet management
- Schedule coordination
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Scheduler Analyst
Transactel S.A.
11.2024 - Current
Real Time Analyst
Transactel S.A.
08.2022 - 11.2024
Customer Service Representative
Transactel S.A.
08.2020 - 07.2022
Legal And Social Sciences -
Mariano Gálvez University of Guatemala