Luis Fernando Rozo Rave
Kissimmee
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Flexible hard worker ready to learn and contribute to team success.
Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude.
Overview
8
8
years of professional experience
2004
2004
years of post-secondary education
Work History
Flight Attendant
Spirit Airlines
Orlando
06.2021 - Current
- Bilingual Flight Attendant with over 5 years of experience ensuring passenger safety, comfort, and satisfaction in compliance with FAA and airline standards. Demonstrates professionalism, integrity, and teamwork in every aspect of inflight service. Committed to upholding values of excellence and care while creating a safe and welcoming travel experience for every passenger.
- Ensured passenger safety through pre-flight briefings and safety demonstrations.
- Assisted in boarding procedures and managed cabin flow during flights.
- Provided excellent customer service by addressing passenger needs and concerns.
- Conducted in-flight sales using point-of-sale systems for food and beverages.
- Collaborated with crew members to maintain a positive cabin environment.
- Managed emergency situations by following established safety protocols and procedures.
- Trained new flight attendants on company policies and service standards.
- Monitored cabin conditions and reported any issues to the flight crew promptly.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
Financial Advisor
Amscot Financial
Tampa
04.2018 - 05.2021
- Developed personalized financial plans for diverse client portfolios.
- Analyzed market trends to inform investment strategies and recommendations.
- Collaborated with team members to streamline processes and improve service delivery.
- Maintained compliance with regulatory requirements in all client interactions.
- Built strong relationships with clients through effective communication and trust-building skills.
- Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.
- Interviewed clients to determine income, expenses, financial objectives, and risk tolerance in order to develop successful financial plans.
- Responded promptly to customer inquiries regarding their accounts or other services offered by the firm.
- Promoted business to increase customer base and grow revenue.
- Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
- Educated clients on financial products and services to enhance understanding.
Education
Bachelor of Business Administration - Business Administration And Marketing
Esumer
Medellin, Colombia 02.2013 - 11.2017
Fray Rafael De La Serna
Medellin, ColombiaSkills
- Inflight Safety & Emergency Procedures
- Passenger Care & Customer Service Excellence
- Conflict Resolution & Communication
- Teamwork & Leadership
- Bilingual: English & Spanish
- First Aid / CPR Knowledge
- Time Management & Flexibility
- Cultural Awareness & Sensitivity
- Crew collaboration
- Customer relationship management
- Flight operation procedures
- Sales techniques
- Adaptability to change
- Reliability and punctuality
Timeline
Flight Attendant
Spirit Airlines
06.2021 - Current
Financial Advisor
Amscot Financial
04.2018 - 05.2021
Bachelor of Business Administration - Business Administration And Marketing
Esumer
02.2013 - 11.2017
Fray Rafael De La Serna