Luisfernando Sanchez
South Gate,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Assistant Service Manager
Medico Linen
12.2021 - Current
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Trained and Managed managers to ensure timely completion of tasks and high-quality work was displayed in order to lead their team.
- Coordinated schedules and assigned work flows to maximize productivity within the service department.
- Collaborated with sales team to provide comprehensive support for new customers and their installments.
- Streamlined vehicle allocation processes for optimal utilization of resources and timely delivery of services.
Installation Manager
Medico Linen
05.2021 - 12.2021
- While being a CRM, Kick-started a new position with Medico to improve Customer Satisfaction and efficiency.
- Worked closely with all departments (Sales, Service, Production, Accounting) to create a cohesive partnership to achieve customer delivery window and requirements.
- Enhanced customer satisfaction by efficiently managing installation projects and ensuring timely completion.
- Streamlined installation processes for increased productivity and reduced project timelines.
- Coordinated with vendors and suppliers to ensure seamless delivery of materials and equipment for installations.
Customer Relations Manager
Medico Linen
11.2019 - 12.2021
- Was put in charge to work and partner our top 10% customers. Creating a personalized relationship each customer with in person visitations and constant communication.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Analyzed customer feedback data to identify trends and areas requiring improvement initiatives.
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
Area Manager
Medico Linen
06.2014 - 11.2019
- Managed and trained frontline employees, while working closely with over 600+ assigned customer.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Managed daily operations for optimal performance, ensuring timely completion of Services and Customer Satisfaction.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
Route Service Representative
Medico Linen
01.2014 - 06.2014
- Tasked to cover routes when team members were out.
- Responsible for customer satisfaction with quality and professional services.
- Customer satisfaction by providing timely and efficient route service deliveries.
- Managed inventory of products on delivery trucks, ensuring proper stock levels for client needs.
- Maintained strong relationships with customers through effective communication and problem-solving skills.
- Ensured accurate invoicing and billing for all clients, streamlining the payment process.
Sales Associate
Curacao
01.2012 - 01.2014
- Created friendly and professional environments to enhance customer interaction to promote sales and increase revenue.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
Opportunities For Learning
Huntington Park, CASkills
- Database Administration
- Operational Improvements
- Service Planning
- Operation Monitoring
- Process improvement
- Software proficiency
Timeline
Assistant Service Manager
Medico Linen
12.2021 - Current
Installation Manager
Medico Linen
05.2021 - 12.2021
Customer Relations Manager
Medico Linen
11.2019 - 12.2021
Area Manager
Medico Linen
06.2014 - 11.2019
Route Service Representative
Medico Linen
01.2014 - 06.2014
Sales Associate
Curacao
01.2012 - 01.2014
High School Diploma -
Opportunities For Learning
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