Luis Fragoso
Hialeah,Florida
Overview
20
20
years of professional experience
Work History
Sales Associate
Tampa Harley Davidson
07.2022 - Current
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Lokey Automotive Group
02.2018 - 06.2022
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Completed orders and organized product deliveries to meet customer timetables.
Assistant Manager
Walgreen's Pharmacy
07.2015 - 03.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Owner/Operator
Fragoso Enterprises Inc DBA IHOP
03.2003 - 06.2015
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Optimized team hiring, training and performance.
- Maintained up-to-date administrative records to monitor operational conditions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Education
High School Diploma -
Cuba High School
Cienfuegos1987
Skills
- Market Research
- Sales Training
- Sales Expertise
- Product Promotion
- Time Management
- Multitasking Strengths
- Money Handling
- Sales Trends
- Customer Service
- Guest Relations
- Verbal Communication
- Social Perceptiveness
- Excellent People Skills
- Product and Service Sales
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Sales Associate
Tampa Harley Davidson
07.2022 - Current
Sales Associate
Lokey Automotive Group
02.2018 - 06.2022
Assistant Manager
Walgreen's Pharmacy
07.2015 - 03.2018
Owner/Operator
Fragoso Enterprises Inc DBA IHOP
03.2003 - 06.2015
High School Diploma -
Cuba High School