Luis G. Gonzalez
EL MONTE,CA
Summary
Dynamic and resourceful professional with a proven track record at Volcan Advertising & Entertainment, excelling in customer service and time management. Enhanced client satisfaction through effective communication and streamlined processes, while maintaining data integrity. A dedicated team player committed to fostering collaboration and improving operational efficiency.
Overview
10
10
years of professional experience
Work History
Office Assistant
Volcan Advertising & Entertainment
06.2019 - 11.2024
- Coordinated office operations, ensuring efficient workflow across departments.
- Managed scheduling and calendar updates for executives, optimizing time management.
- Assisted in preparing marketing materials and presentations, enhancing client engagement efforts.
- Streamlined filing systems, improving document retrieval and organizational efficiency.
- Facilitated communication between team members and clients, fostering collaboration.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Monitored and tracked budgets and expenses.
- Compiled and analyzed data to produce reports.
- Coordinated and scheduled meetings and appointments.
- Edited and proofread documents for accuracy and completeness.
- Purchased and maintained office supplies.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Input data into spreadsheets and databases.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
Client Service Representative
ANDREA
02.2015 - 05.2018
- Resolved client inquiries and concerns through effective communication and problem-solving strategies.
- Managed customer accounts by updating information and ensuring data integrity within CRM systems.
- Facilitated training sessions for new team members, enhancing onboarding experience and knowledge retention.
- Streamlined processes for handling client feedback to improve service delivery and client satisfaction rates.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Mentored junior representatives in best practices, fostering a culture of continuous improvement within the team.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
Education
High School Diploma -
Baldwin Park High School
Baldwin Park, CA05-2013
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Verbal communication
- Dedicated team player
- Organizing and categorizing
- Resourceful
- Prioritizing work
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Office Assistant
Volcan Advertising & Entertainment
06.2019 - 11.2024
Client Service Representative
ANDREA
02.2015 - 05.2018
High School Diploma -
Baldwin Park High School