Luis G. Pacheco

Being a General Manager at Chipotle means being a leader each and every day, learning, growing, and advancing at every opportunity. Running a successful store means executing some of the following tasks:

• Creating a positive work culture.
• Hiring, training, and maintaining an effective pipeline.
• Hitting the Sales Plan.
• Creating good schedules.
• Upholding a high moral standard.
• Teaching and upholding food safety standards at all times.
• Critical Conversations.
• Monthly Business Reviews.
• Delegation and follow-ups.

In my three years here, we have brought the store from a 'C grade' to a consistently scoring 'A grade' store. This grade is determined by multiple metrics, such as Sales Plan, Profit after Controllable, Staffing, Guest Satisfaction, and Food Safety audits.

I have coached and led two apprentices in the past three years, who are running their own respective stores today. Being a leader and progressing in my work is what I take most pride in. Being a General Manager at Chipotle allows me to do just that!

As a Service Manager, my main responsibilities included:

• Leading a successful shift.
• Ensuring a good customer experience.
• Upholding food safety at all times.
• Training new managers.

This was my first job in the U.S. I started off at this company as a line cook before I moved up to a kitchen manager position and shortly after to service manager.