Luis Gerardo Aceval Gomez
Queretaro,Queretaro
Summary
Contribute positively in my environment, contributing my knowledge and good practices in the development of the company as well as the associated responsibilities. Acquire new knowledge and experience, maintaining continuous learning in new technologies.
I consider myself a person who is extremely responsible for my work and for everything I do, with a good capacity to work under pressure. With an availability to deal with any problem in a professional, optimal and collaborative way. With a total commitment to the work.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Principal Senior Technical Support Engineer
Oracle Global Mexico S de RL de CV
02.2022 - Current
- Resolving elevated customer SRs (tickets)
- Expanding product and technology expertise by working on 'learning SRs' related to Upgrade, Patching and Install topics
- Working hand in hand with customer to solve their Upgrade, Patching and Install related problems
- Provide solutions and improvements for the upgrade process with methods such as AutoUpgrade tool, Database Upgrade Assistant (DBUA) and Manual-Upgrade
- Management of rdbms version since 11g to 19c
Oracle Database Administrator Specialist
Triara Datacenter - Telmex
11.2016 - 02.2022
- Oracle DBA assigned to give support to different customers, covering activities like maintenance of databases, troubleshooting, Oracle Database Installations, Patching, creation of Database, monitor database servers from 11g versions to 19c
- Provide solutions to complex problems, using Oracle technologies such as Real Applications Clusters(RAC), Data Guard, Golden Gate
- Making use of best practices Implementation of backup strategies using third-partys such as Veritas, Dell EMC Avamar, Legato and Veeam Backup
Education
Computer Systems Engineer -
National Technological of Mexico - Queretaro Institute of Technology
07.2016
Skills
- Database administration since 10g to 19c
- Oracle installation
- Upgrade management
- Patching strategies
- Customer relationship management
- Troubleshooting techniques
- Technical documentation
- Backup solutions
- Real application clusters
- Shell scripting
- UNIX shell scripting
- System configuration
- Oracle Cloud Infrastructure
- Backup and Recovery with RMAN
Certification
- Oracle Certified Associate 12c
- Oracle Database 12c Certified Implementation Specialist
Languages
English
Professional
Timeline
Principal Senior Technical Support Engineer
Oracle Global Mexico S de RL de CV
02.2022 - Current
Oracle Database Administrator Specialist
Triara Datacenter - Telmex
11.2016 - 02.2022
Computer Systems Engineer -
National Technological of Mexico - Queretaro Institute of Technology
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