Luis Hernan Valencia
Homestead
Summary
Dynamic Service Manager/Mechanic with extensive experience in HVAC/R industry. Proficient in problem-solving, customer relations, and process optimization. Proven ability to lead teams and drive continuous improvement initiatives while maintaining high-quality service standards. Skilled communicator adept at conflict resolution and adapting to evolving operational needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Lennox NAS
06.2024 - Current
- Developed and enforced standard operating procedures to ensure consistent quality and compliance.
- Mentored junior staff, fostering skills development and enhancing team productivity.
- Implemented training programs that improved employee onboarding and retention rates.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Service Manager
TWC Services
08.2021 - 06.2024
- Enhanced customer satisfaction by resolving complaints promptly and professionally.
- Trained and supervised service staff to achieve business objectives effectively.
- Identified improvement areas through thorough analysis of service reports.
- Streamlined processes, reducing response times and boosting service reliability.
- Conducted annual evaluations for technicians to ensure performance standards.
- Created training programs to improve service delivery and operational efficiency.
Facilities Department HVAC Mechanic/Plant Supervisor
Mariners Hospital (BHSF)
06.2014 - 08.2021
- Reduced downtime by implementing preventive maintenance schedules to enhance efficiency.
- Ensured compliance with safety standards by overseeing repair workflows effectively.
- Maintained a safe environment by adhering to OSHA regulations, lowering workplace accidents.
- Completed large-scale projects on time through effective team collaboration and high-quality work.
- Procured repair parts promptly to avoid delays in projects and repair tasks.
- Utilized advanced diagnostic tools to accurately diagnose mechanical issues.
Education
BAS - Emphasis in Management
Miami Dade College
Homestead, FL01.2018
Skills
- Project management
- Employee advisor
- Process implementation
- Strategic planning
- Team leadership
- Problem-solving
- Customer service
- Critical thinking
Certification
HVAC/R Master Journey-man License, Miami Dade County
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Operations Manager
Lennox NAS
06.2024 - Current
Service Manager
TWC Services
08.2021 - 06.2024
Facilities Department HVAC Mechanic/Plant Supervisor
Mariners Hospital (BHSF)
06.2014 - 08.2021
BAS - Emphasis in Management
Miami Dade College