Luis Hernandez
Mulberry,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
District Manager
Starboard Group (Wendy's)
03.2021 - Current
- Supervised locations to enforce high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store re-openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for remodeled locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Successfully hired, trained and developed General managers.
- Achieved Speed the Wendy's way and developed a training store manager.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Motor Truck Driver
Publix Distribution Center
04.2018 - 03.2021
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated industrial equipment in compliance with OSHA guidelines and organizational policies.
- Removed orders from storage, wrapped and staged for shipments.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
Safety and Risk Manager
Walmart
10.2015 - 04.2018
- Conducted thorough analysis of historical data, helping identify patterns and trends in potential risks.
- Conducted regular audits of existing policies and procedures, ensuring their continued effectiveness in addressing organizational goals related to mitigating risks.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Developed strong relationships with internal stakeholders, promoting a culture of risk awareness and accountability.
Education
High School Diploma -
Quisqueya
Santo DomingoEconomics
PUCMM
Santo Domingo, Dominican RepublicSkills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Multi-unit management
- Decision-Making
- Leadership Development
- Business Planning
- Training and coaching
- Attention to Detail
- Customer Relations
Certification
Servsafe instructor and proctor.
Developing leaders class.
Situational leadership class.
Timeline
District Manager
Starboard Group (Wendy's)
03.2021 - Current
Motor Truck Driver
Publix Distribution Center
04.2018 - 03.2021
Safety and Risk Manager
Walmart
10.2015 - 04.2018
High School Diploma -
Quisqueya
Economics
PUCMM
Servsafe instructor and proctor.
Developing leaders class.
Situational leadership class.
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