LUISITO JR. BARORO
Westland,MI
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
25
25
years of professional experience
Work History
Rooms Division Supervisor
Princess Cruises Lines
03.2020 - 03.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized work areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained compliance with company policies, objectives, and communication goals.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Associate Insurance Advisor
Sun Life Of Canada Philippines Inc.
11.2017 - 12.2022
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Calculated premiums and established payment methods.
- Upsold additional products and services after identifying customer needs and requirements.
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
Stateroom Steward
Princess Cruises Lines
09.2002 - 03.2020
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Assistant Manager
Wendys Restaurant
03.1998 - 03.2002
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Bachelor of Science - Computer Science
Laguna College of Business And Arts
P. Burgos St., Calamba City, Laguna, Philippines 04.2000
Skills
- Resolving Complaints
- Customer Service Process Improvement
- Guest Satisfaction
- Mentoring
Timeline
Rooms Division Supervisor
Princess Cruises Lines
03.2020 - 03.2023
Associate Insurance Advisor
Sun Life Of Canada Philippines Inc.
11.2017 - 12.2022
Stateroom Steward
Princess Cruises Lines
09.2002 - 03.2020
Assistant Manager
Wendys Restaurant
03.1998 - 03.2002
Bachelor of Science - Computer Science
Laguna College of Business And Arts
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