Luis Javier Hernandez Suarez
Barber/Security/CSR/Maintanence
Orlando,Florida
Summary
Accomplished professional with a proven track record in customer service and security, notably at Conduent Call Center. Excelled in complaint resolution and information security, enhancing client relations and operational efficiency. Skilled in conflict mediation and staff training, achieving significant improvements in service standards and team performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Barber
My self
Orlando, FL
04.2019 - 12.2021
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Security Officer
Admiral Security Services, Inc.
02.2018 - 03.2019
- Conducted regular patrols of key areas to spot and control security concerns.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Interacted assertively but non-confrontationally with personnel and general public.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Completed full building and grounds patrols to spot and investigate concerns.
Security Officer
St. James Security
Guaynabo, Puerto Rico
11.2016 - 10.2017
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Worker 1
Guaynabo's City Hall
05.2006 - 05.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Helped in development of new procedures and processes to improve work performance.
- Followed instructions and procedures to complete assigned tasks.
- Cleaned and straightened work areas to maximize productivity and safety.
- Reported defective products or machinery to supervisor.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed strong cooperative relationships with coworkers and managers.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted with inventory counts and stocking of merchandise.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
Education
High School - General Studies
Josefina Barceló
Los Filtros- Guaynabo, PR05.2004
Skills
- Complaint resolution
- Information Security
- Consultative Sales
- Conflict Mediation
- Product Education
- Training development aptitude
- Service standard compliance
- De-Escalation Techniques
- Report Preparation
- Call Center Operations
- Coordination
- Client Relations
- Problem Resolution
- Staff education and training
- Sales expertise
- Customer Service
- Call center experience
Certification
I Am a Certified Barber Graduated from N.U.C. University with a 3.50 Honor Grade.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Additional Information
Phone Number : 1-939-356-1057
Timeline
Barber
My self
04.2019 - 12.2021
Security Officer
Admiral Security Services, Inc.
02.2018 - 03.2019
Security Officer
St. James Security
11.2016 - 10.2017
Worker 1
Guaynabo's City Hall
05.2006 - 05.2016
High School - General Studies
Josefina Barceló
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