Luis J Osal
Las Vegas,NV
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Food Server
Storming Crab
10.2021 - Current
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Cultivated warm relationships with regular customers.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
Lounge Server
Cedric’s At The Shed
02.2021 - 09.2021
- Served drinks, appetizers and meals to guests in Area.
- Kept tables clean and ready for next guests.
- Suggested courses, drinks and desserts to meet customer needs and accomplish upsell objectives.
- Prepared and delivered cocktails, wine and liquor.
- Explained chef specialties and different menu items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Maximized sales of specials and Type drinks by thoroughly promoting to customers and maintaining great salesmanship.
Manager
Dandinos Cafe
09.2020 - 01.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Cook
Palms Casino And Resort
06.2017 - 04.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Communicated closely with servers to fully understand special orders for customers.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Managed opening and closing shift kitchen tasks.
- Monitored food quality and presentation to maintain high standards.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Suggested actionable improvements to streamline training procedures.
Education
Culinary - Culinary Arts
High Training Culinary School
Caracas, Venezuela07.2012
Bachelor Of Medical Biology - Biological And Physical Sciences
Central University of Venezuela
Caracas 09.2004
Skills
- Guest Relations Management
- Daily Specials Memorization
- Food and Beverage Pairings
- Special Dietary Requirements
- Dish Preparation
- Operational Efficiency
- Wine Pairings
- Table Setting Arrangements
- High-Volume Dining
- Server Systems
- Health Code Compliance
- Menu Presentation
- Cleaning and Maintenance
- Dining Customer Service
- Order Taking
- Tableside Service
- POS Systems Operations
- Hospitality and Accommodation
- Professional Relationships
- Ability to Lift 30 Pounds
- Kitchen Staff Coordination
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Food Server
Storming Crab
10.2021 - Current
Lounge Server
Cedric’s At The Shed
02.2021 - 09.2021
Manager
Dandinos Cafe
09.2020 - 01.2021
Cook
Palms Casino And Resort
06.2017 - 04.2020
Culinary - Culinary Arts
High Training Culinary School
Bachelor Of Medical Biology - Biological And Physical Sciences
Central University of Venezuela
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