Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Jovanny Mujica Nogueron

Riverside,CA

Summary

Dynamic and reliable driver with a clean driving record and extensive experience at Lyft and Uber. Proven ability to enhance customer satisfaction through effective communication and timely deliveries. Skilled in vehicle maintenance and route optimization, consistently achieving on-time performance while adhering to safety protocols. Committed to providing exceptional service in fast-paced environments.

Professional driver skilled in safe and efficient transportation, vehicle maintenance, and route planning. Strong focus on collaboration and adaptability, ensuring seamless operations and meeting changing demands. Known for reliability and excellent customer service, consistently delivering results.

Overview

20
20
years of professional experience

Work History

Driver

Lyft And Uber
01.2017 - Current
  • Ensured timely and safe transportation for passengers across diverse city routes.
  • Maintained high customer satisfaction through effective communication and problem resolution.
  • Navigated efficiently using GPS technology to optimize trip routes and reduce wait times.
  • Monitored vehicle condition, performing routine inspections to ensure safety standards compliance.
  • Analyzed ride patterns and passenger feedback to identify areas for service enhancement initiatives.
  • Coordinated with support teams to resolve ride-related issues promptly, improving response times significantly.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Kept detailed mileage and fuel reports to track overall fuel costs.1

Delivery Driver

Liberty Glass Fabricators
02.2024 - 06.2025
  • Delivered glass products to various locations, ensuring timely and accurate shipments.
  • Maintained vehicle cleanliness and performed routine inspections for safety compliance.
  • Assisted with loading and unloading materials, optimizing delivery efficiency.
  • Communicated effectively with clients to confirm delivery schedules and address concerns.
  • Followed navigation systems to determine optimal routes, reducing travel time.
  • Collaborated with warehouse staff to manage inventory levels and ensure product availability.
  • Utilized hand-held devices for tracking deliveries and obtaining customer signatures upon receipt.
  • Adhered to company policies regarding safety protocols during transportation of glass products.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Inspected load security and checked for damages.
  • Operated light trucks to deliver loads as far as 500 miles from home location.

Delivery Driver

Amazon Flex
01.2021 - 12.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
  • Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
  • Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Operated light trucks to deliver loads as far as 500 miles from home location.

Sales Porter

Volkswagen of Garden Grove
03.2017 - 07.2018
    • Assisted customers with vehicle inquiries and provided detailed product information.
    • Coordinated vehicle deliveries and ensured proper documentation for all transactions.
    • Maintained cleanliness and organization of the sales lot to enhance customer experience.
    • Collaborated with sales team to optimize inventory management processes.
    • Trained new porters on operational procedures and customer service excellence.
    • Implemented process improvements that increased efficiency in vehicle preparation tasks.
    • Addressed customer concerns promptly, contributing to a positive dealership reputation.
    • Kept up-to-date with industry trends, using this knowledge to better serve customers'' needs.
    • Maintained a clean, inviting showroom to create a positive shopping experience for customers.
    • Supported other departments as needed, fostering a collaborative work environment that boosted overall productivity.
    • Enhanced sales team performance by assisting with product demonstrations and customer inquiries.
    • Organized merchandise displays for optimal visibility and easy access for both staff members and customers alike.
    • Demonstrated excellent time management skills, effectively juggling multiple tasks and prioritizing responsibilities to meet deadlines and achieve results.
    • Greeted customers promptly upon arrival, creating an inviting atmosphere that encouraged further engagement with products and services offered.
    • Maintained clean, tidy and safe work environment.
    • Vacuumed interiors of vehicles to remove dirt and debris.
    • Washed, waxed, and buffed vehicle bodies for professional shine.
    • Maintained car detailing equipment and supplies in optimal condition for daily demands.
    • Washed cars and trucks daily for auto dealership.
    • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
    • Shined vehicle windows and windshields to remove water spots.
    • Restored luster to vehicle interiors, including upholstery and vinyl.
    • Refilled gas tanks and documented fluid levels.
    • Utilized high-pressure washers to clean vehicles and equipment.
    • Performed detailed vacuuming of interior and exterior of vehicles and equipment.
    • Followed safety guidelines for cleaning vehicles and equipment.
    • Wiped down and polished interior and exterior surfaces.
    • Applied chemicals and used high-pressure wash and scrubbers to clean rims.
    • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.

Cook Shift Leader

Pei Wei Asian Kitchen
06.2005 - 01.2016
    • Supervised kitchen operations, ensuring adherence to food safety and sanitation standards.
    • Trained and mentored new staff on cooking techniques and equipment usage.
    • Optimized food preparation processes, reducing waste and improving efficiency.
    • Coordinated shift schedules, managing team coverage during peak hours.
    • Conducted inventory management, tracking supplies and minimizing shortages.
    • Implemented quality control measures, ensuring consistency in food presentation and taste.
    • Resolved customer complaints swiftly, enhancing overall satisfaction with dining experience.
    • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
    • Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
    • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
    • Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
    • Placed orders to restock items before supplies ran out.
    • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
    • Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
    • Maintained well-organized mise en place to keep work consistent.
    • Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
    • Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
    • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
    • Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
    • Upheld strict adherence to company policies regarding food handling practices, employee conduct, and dress code requirements.
    • Maintained food safety and sanitation standards.
    • Kept kitchen clean and organized by performing daily maintenance tasks.
    • Coordinated checklists to keep kitchen clean, stocked and sanitary.
    • Measured and mixed ingredients according to precise recipes for best results.
    • Followed strict standards for food handling and safety, minimizing risks to customers.
    • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
    • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
    • Planned menus for different events, seasons and customer requests.
    • Adjusted recipes based on ingredient availability or customer request.

Education

Post-Degree Certificate - Auto-Tech

Rtc College Jurupa Valley
Jurupa Valley, CA
10-2026

High School Diploma -

Mission Viejo High-School
Mission Viejo, CA
05-2010

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Punctual and reliable
  • City and non-city driving
  • Safety protocols
  • Commercial driving
  • Vehicle maintenance and repair
  • Organizational skills
  • Driving and transportation
  • Map reading

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Delivery Driver

Liberty Glass Fabricators
02.2024 - 06.2025

Delivery Driver

Amazon Flex
01.2021 - 12.2022

Sales Porter

Volkswagen of Garden Grove
03.2017 - 07.2018

Driver

Lyft And Uber
01.2017 - Current

Cook Shift Leader

Pei Wei Asian Kitchen
06.2005 - 01.2016

Post-Degree Certificate - Auto-Tech

Rtc College Jurupa Valley

High School Diploma -

Mission Viejo High-School

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