Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Luis "Lisa" De La Cruz

Kansas City,KS

Summary

Results-driven professional with extensive experience in office administration and customer service. Proficient in report compilation, onboarding facilitation, and front desk operations, showcasing strong organizational and data management skills. Bilingual in English and Spanish, enhancing communication with diverse clientele.

Overview

6
6
years of professional experience

Work History

Receptionist Administrator

Merriam Gardens Healthcare & Rehab
Shawnee, KS
12.2022 - Current
  • Maintained confidentiality of sensitive information in accordance with company policies.
  • Compiled monthly expense reports for senior management review.
  • Organized daily office operations, including filing paperwork and ordering supplies.
  • Facilitated new hire orientations for seamless onboarding of employees.
  • Coordinated meetings between internal departments and external partners.
  • Answered incoming calls professionally, directing inquiries to appropriate departments.
  • Responded to emails promptly, addressing customer and departmental queries.

Associate Photographer

Shutterfly
Overland Park, KS
10.2021 - 04.2022
  • Operated digital cameras for individual and group portrait photography.
  • Managed logistics with printing vendors regarding size, format, and delivery.
  • Maintained and stored photography equipment properly after use.
  • Set up lights, backdrops, filters, and other equipment as per specifications.
  • Archived digital images systematically for efficient retrieval when needed.
  • Directed subjects during shoots to capture desired expressions and poses.

Cashier

Fresh Market
Kansas City, KS
01.2021 - 06.2021
  • Processed returns and exchanges per store policies, ensuring compliance with procedures.
  • Resolved customer complaints professionally, adhering to company guidelines.
  • Balanced daily transactions accurately on computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Verified legal age of customers purchasing alcohol or tobacco products.
  • Operated cash register efficiently, processing payments via multiple methods including cash and credit cards.

HBC Manager /Retail Pricing Coordinator

Balls Food Stores
Kansas City, KS
10.2019 - 01.2021
  • Monitored budgets and expenditures, ensuring cost-effectiveness while maintaining quality.
  • Created monthly operational performance reports for senior management.
  • Coordinated cross-departmental projects, ensuring timely and successful completion.
  • Trained employees on various job roles to maintain coverage and flexibility.
  • Resolved customer complaints promptly, preserving a positive brand image.
  • Managed annual budgeting and forecasting, optimizing resource allocation.

Education

Associate of Science - Biology

Kansas City Kansas Community College
Kansas City, KS
12-2025

High School Diploma -

F.L. Schlagle High School
Kansas City, KS
05-2020

Skills

  • Laboratory techniques
  • Data analysis
  • Biological research
  • Customer service and support
  • Team collaboration
  • Problem solving
  • Document management
  • Bilingual communication (English & Spanish)
  • Point of sale operations
  • Office administration
  • Microsoft Office proficiency
  • Organizational skills
  • Interpersonal skills
  • Adaptability

Languages

English
Professional
Spanish
Limited

Accomplishments

  • Highest AVO of the Month (Shutterfly)
  • Promoted to a management position in under one year (Sunfresh)

Timeline

Receptionist Administrator

Merriam Gardens Healthcare & Rehab
12.2022 - Current

Associate Photographer

Shutterfly
10.2021 - 04.2022

Cashier

Fresh Market
01.2021 - 06.2021

HBC Manager /Retail Pricing Coordinator

Balls Food Stores
10.2019 - 01.2021

Associate of Science - Biology

Kansas City Kansas Community College

High School Diploma -

F.L. Schlagle High School

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