Luis M Cespedes Cabrera
Perth Amboy,NJ
Summary
Dedicated professional specializing in relationship management and conflict resolution. Proven track record of enhancing client satisfaction through effective teamwork and communication strategies.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Delivery Driver
Trougal LLC DSP Amazon
Bound Brook, New Jersey
01.2026 - Current
- Loaded packages onto work vehicle to optimize space and ensure timely delivery.
- Organized packages for streamlined delivery process.
- Distributed packages at designated stops, following schedule to maintain service punctuality.
- Met established delivery times consistently to enhance service reliability.
- Drove safely, following speed limits and company guidelines to promote road safety and compliance.
- Inspected assigned vehicle to ensure operational readiness.
Pick and Packagehandler
FedEx:Ground
East Brunswick, New Jersey
02.2026 - 06.2026
- Scanned and sorted packages to ensure timely distribution.
- Loaded packages into containers for transport, maintaining organization for quick access.
- Sorted and organized packages for efficient loading and delivery.
- Loaded trucks with packages following safety protocols and guidelines.
- Operated material handling equipment to move packages within the facility.
Claims Manager
Atlamntica de Seguros
Santo Domingo de Guzman, Republica Dominicana
02.2020 - 01.2026
- Achieved high client retention and satisfaction through proactive engagement and support.
- Implemented training initiatives and service improvement strategies, leading to improved team effectiveness.
- Oversaw customer service operations and monitored staff performance, resulting in enhanced service delivery.
Insurance Claims & Operations Manager
Colonial de Seguros
Santo Domingo de Guzmán, Republica Dominicana
03.2008 - 09.2019
- Managed customer claims to achieve fair and timely resolutions, fostering trust and satisfaction.
- Streamlined operational processes, leading to improved client satisfaction and smoother workflow.
- Supervised service teams to maintain high service quality standards, enhancing customer experience.
- Resolved escalated customer concerns with professionalism and empathy.
Cleaning Supervisor
Automall & Cleaning
Santo Domingo de Guzmán, Republica Dominicana
04.2007 - 03.2008
- Supervised cleaning staff, ensuring adherence to sanitation procedures for optimal hygiene standards.
- Conducted inspections to uphold quality and presentation standards in all cleaning areas.
- Organized schedules to streamline completion of cleaning tasks, enhancing overall operational efficiency.
Custumer Service Officer
Westerm Unions & Vimenca
Santo Domingo de Guzmán, Republica Dominicana
01.2004 - 04.2007
- Delivered high-level customer service in fast-paced environments.
- Facilitated transactions, inquiries, and problem resolution for clients, ensuring satisfaction and loyalty.
- Cultivated strong client relationships through effective communication and professional service.
Education
High School Diploma -
Technical Comercial College Marie
Santo Domingo R. D.06-2008
Skills
- Delivery monitoring
- Package handling
- Vehicle inspections
- Material handling
- Inventory control
- Inventory management
- Claims management
- Supply chain management
- Commercial driving
- Microsoft Outlook proficiency
- Analytical problem solving
- Teamwork and collaboration
- Customer service excellence
- Communication skills
Certification
- Diploma in Insurance – Iberoamerican University (UNIBE)
- Seminar on Engineering, Fire, and Civil Liability Claims – Munich Re Mexico
- Claims Certificate – Dominican Chamber of Insurers and Reinsurers
- Certificate in Supervision Fundamentals – General Solutions
- Diploma in Effective Communication – Ibero-American Technical and Scientific Institute (IITC)
- Certification in the Prevention of Money Laundering, Terrorist Financing, and the Proliferation of Weapons of Mass Destruction (PLA/FT/PADM): Concepts, Law, and Risk – BST Global Consulting
Timeline
Pick and Packagehandler
FedEx:Ground
02.2026 - 06.2026
Delivery Driver
Trougal LLC DSP Amazon
01.2026 - Current
Claims Manager
Atlamntica de Seguros
02.2020 - 01.2026
Insurance Claims & Operations Manager
Colonial de Seguros
03.2008 - 09.2019
Cleaning Supervisor
Automall & Cleaning
04.2007 - 03.2008
Custumer Service Officer
Westerm Unions & Vimenca
01.2004 - 04.2007
High School Diploma -
Technical Comercial College Marie