Luis M. Hernandez
McAllen
Summary
Proven leader with a track record of enhancing customer service and sales growth at Sally Beauty. Excelled in team leadership and problem-solving. Skilled in money handling and fostering strong customer relationships, consistently exceeding performance expectations. Dedicated and quick learner with strong communication, organization skills, and time management skills. Positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Sally Beauty
11.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
Sales Associate
Sally Beauty
02.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Administrative Clerk
Statewide Insurance
04.2018 - 03.2020
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
Education
High School Diploma -
Nikki Rowe High School
Mcallen 05-2011
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff training and development
- Sales growth
- Problem-solving
Certification
Cosmetologist -2019
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Manager
Sally Beauty
11.2022 - Current
Sales Associate
Sally Beauty
02.2022 - 11.2022
Administrative Clerk
Statewide Insurance
04.2018 - 03.2020
High School Diploma -
Nikki Rowe High School
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